Work experience

• Account Manager

  NetSuite

  2021.09-Current

  (4 years)

  (3 years 9 months) - Monitor customer usage data and health metrics of key accounts - Collaborating with internal teams, such as product management and customer support, to ensure customer requirements are met and issues are resolved in a timely manner - Proactively identifying and pursuing new business opportunities within the existing customer base - Conducting market research and competitive analysis to identify potential target customers
• Enterprise Solutions Specialist

  SmarTone

  2019.08-2021.09

  (2 years)

  (2 years 2 months) - Explored new opportunity on Mobile and ICT related solution and technology among SME and MNC sectors - To work closely with internal project team and customers for proper deliverables - Developed and maintained strong customer relationships to drive account success and growth - Reported sales pipeline on Salesforce CRM System and sales manager - Completed ISACA Cybersecurity Fundamentals Certificate in 2020
• Account Manager

  Introv 英迪瑞 - Digital Transformation NetSuite ERP consultancy

  2019.04-2019.07

  (4 months)

  - Building and maintaining strong relationships with new/ existing clients to understand their business needs and ensure customer satisfaction
• Account Executive

  UCR Technology (Union Cash Register Company Limited)

  2016.03-2019.03

  (3 years)

  (3 years 1 month) UCR developed POS system and related module specifically for F&B and hospitality industry. - Identified protential prospects and follow up in-bound inquiries - Organized presentations and proposals to key accounts and liaise direct sales contract - Attended seminars on technology/ F&B aspects and reported to the general manager - Collaborated closely with R&D and Technical department to deliver a timely and satisfied service to clients
• Sales Associate

  MUJI Europe Holdings Limited

  2015.08-2016.02

  (7 months)

  Notes: With UK’s working visa, I was a traveller for 18 months in Europe. I have been total 11 countries and 18 cities. - Delivered high quality service for global clients while integrating company sales techniques and concepts - Enhanced customers’ shopping experience by assessing their desires and provide recommendations
• Business Development Executive

  UCR Technology (Union Cash Register Company Limited)

  2012.02-2014.10

  (3 years)

  (2 years 9 months) - Illustrated potential worlflow and achieved ISO9001 certificate for the company - Created and distributed marketing materials including brochures, e- newsletter and presentation by using AI, Photoshop and PPT - Managed various system development projects with R&D and technical department– successfully rolled out a mobile app on iOS and Android platform, self-ordering kiosk and pager system - Monitored the trends of F&B and hospitality industry to make strategic marketing plan - Performed social media tracking and created facebook fanspage news feed on a daily basis - Edited all systems’ training materials (user guilde and customer survey)
• Marketing Assisant

  JMStyle Furniture and Gallery

  2011.02-2012.02

  (a year)

  (1 year 1 month) - Lliaised with clients, factory and logistic team regarding the order, delivery dates, shipping details and product defects - Performed inventory controls - Updated Taobao online shop and website content (both wordings andimages) - Organized trade shows, press events and art exhibitions - Developed press release and designed print ads

Certificates