The United World College of South East Asia (UWCSEA) is an independent K-12 international school in Singapore, with a mission to make education a force to unite people, nations and cultures for peace and a sustainable future. The school has two campuses, with around 3,000+ students at the Dover Campus and 2,500+ at the East Campus in Tampines. My main responsibilities include:- Oversee and manage an assigned caseload of day student applications to the College, from initial enquiry to enrolment.- Field enquiries and nurture customers through a variety of both in-person and virtual interactions, including phone calls, emails, virtual meetings, and campus tours;- Verify applications to ensure integrity of the submitted information and follow up with families on missing documentation;- Review all Primary and Middle School applications, and refer them for further review, if appropriate;- Coordinate assessments/interviews;- Manage offers and all steps to final enrolment for the assigned caseload;- Liase with families and the Ministry of Education to complete waiver applications;- Collaborate with the Marketing team for student recruitment events and marketing efforts, including Open Days, recruitment fairs and outreach visits.- Assist the work of the wider Admissions team as needed.

Eruditus, promoted by Alumni of INSEAD and other top business schools, delivers high quality executive education programmes to corporations and participants across the globe. We are proudly an exclusive partner of renowned brands such as Harvard Business School, INSEAD, MIT Sloan School of Management, Columbia Business School, etc in our journey to bring high quality exec education to the world.I counsel senior & top management executives in Asia-Pac (and South Asia) region pertaining to their executive education needs:- Understand their objectives and propose a suitable program in our portfolio based on their profile. Manage full sales cycle from open lead to full tuition fee collection. - Handle clients’ complaints/escalations. - Provide feedback and insights to marketing team.- Handle extra tasks as assigned.Achievement: - H2/FY2022: Average L2PA leads-to-paid-applications conversion rate across all programs of 3.36% (among the top highest in the team despite the fact that half of the programs are not catered to APAC market).- H1/2022: Average L2PA across all programs of 4.39% (top performer).- FY2021: Company's Box-3-challenge finalist (1 among the 6 shortlisted business ideas out of 30 nominations from 133 ideas submitted among 1000+ staff.- FY2019: Rated Top performer, recipient of Value award: Honesty.- FY2018: Promoted to Senior Program Advisor after my 1st year of service for outstanding results and work ethics.

Study Group is the global leader in pathway education. It owns and operates colleges and also runs pathway programs for more than 50 partner universities across the UK, Europe, North America and Australasia. My role includes:Provide consultation & recruit international students against a set target to a wide range of pathway programs (Foundation, International Year 1, Pre-masters) in Study Group’s portfolio (US, Canada, UK, ANZ, Holland). The regions under my portfolio include:- South East Asia: Singapore, Vietnam, Laos, Cambodia, Myanmar, Thailand.- South Asia: India, Sri Lanka, Bangladesh, Nepal, Bhutan.- Other additional countries (when needed): Japan, South Korea, Australia, New Zealand, Ghana, Pakistan, UAE.Do bi-monthly sales forecasting with Sales Manager.Provide market insights and propose initiatives to improve sales.Explore and develop new Academic Partnerships to increase sales.Provide feedback on website translations into Vietnamese language. Provide process training to new sales staff. Attend Schools and Universities Fairs when required.Achievements:- Week 4 individual winner: Direct Sales Team sales competition (June 2016).- Best email templates (May 2016).- Achieve sales target for Q1&2 2016.- Increase direct sales number for South Asia region by 600% compared to 2014 (2015).- Most number of calls made (2015).

Booking.com - Planet Earth's #01 accommodation site.Joining Booking.com in January 2014 as a Customer Services Executive to handle guest services, I was then promoted to be CSE II (handle both guest and hotel services) in December 2014. My role includes:Attend to guests’ pre-booking enquiries and ensure a high level of guest and hotel satisfaction by resolving complaints between guests and hotels during and after stay (best price guarantee, overbooking, accommodation closed, incorrectly loaded rates, accommodation service & facilities, charges/payment, technical issues, etc).Resolve Intranet & Extranet system issues for hotel partners.Volunteer participation in template translation projects (English-Vietnamese and vice versa).I was rated B2 for my performance appraisal, achieved PPHI of 11.00 (productivity per hour index - number of cases resolved per hour) and high level of customer satisfaction.

Established in 1999, Sinotron United Pte Ltd is the leading supplier and distributor for consumable parts in Asia. Its head office is based in Singapore, with other branches in Hong Kong, Shanghai, Vietnam, Malaysia, Thailand and USA.As the sole Logistic Executive of Sinotron Singapore, I was in charge of Local delivery and Export orders, System Operations, Inventory & Warehouse, Sales Return Orders, Sales and Refilling posting, Internal Audit.Quickly pick up the whole processes after one-week training and handover, and initiated a new excel system to track shipments more efficiently. Achievement: Zero delayed or missed shipments.

The Australian Centre for Education and Training (ACET) is the leading Academic English college in Hanoi, delivering UTS:INSEARCH language curriculum.As an Education Counselor at ACET, my role includes:- Provide face-to-face consultation for students and parents on their suitable English courses against a set targets.- Handle placement test procedure from invigilating to grading.- Handle enquiries and resolve any issues or conflicts between teachers and current students.- Handle student evaluation processes.- Front desk reception duties