Director of Service Support & Delivery Quality, Asia Pacific. - APAC Director for Service Support & Delivery Quality with 20+ years of cross-industry experience in FMCG, semiconductor, medical devices, automotive, and electronics. - Proven leadership in managing multi-country service operations across Malaysia, Singapore, and the Philippines, ensuring high performance, safety, and customer satisfaction. - Extensive experience in greenfield and brownfield factory start-ups, including equipment installation, commissioning, qualification (IQ/OQ/PQ), and process validation. - Expert in Lean, TPM, Six Sigma, DMAIC, MTM, and continuous improvement methodologies; delivered training across APAC and recognized by Malaysia Productivity Council. - Strong background in engineering project management, service delivery optimization, and digital transformation initiatives with effective change management. - Skilled in cost center management, budget forecasting, productivity improvement, and operational efficiency. - Led cross-functional teams in talent development, succession planning, and employee engagement, fostering a culture of pride and belonging. - Hands-on experience in risk assessment (FMEA), root cause analysis, SPC, and implementation of control plans for process stability and quality assurance. - Developed and executed preventive maintenance, calibration systems, and spare parts inventory processes to ensure equipment reliability and uptime. - Collaborated with commercial teams to align service delivery with business goals, driving customer retention and value creation. - Recognized with multiple awards including the 2019 Tetra Pak MSP Operational Excellence Award, 2024 Global Services Excellence Award, and Intel Malaysia Outstanding Employee Award (2005). - Academically accomplished with an MBA (CGPA 4.00, published thesis with 100+ citations), B.Eng. (Hons) in Electronic Engineering (First Class), and a top-ranked Diploma in Electronics Engineering. - Multilingual in English, Bahasa Malaysia, Mandarin, Cantonese, and Hokkien; proficient in Microsoft Office, statistical tools (JMP, Minitab, SPSS), and hardware troubleshooting. - Known for analytical thinking, achievement orientation, and strategic focus (Gallup Top 5: Analytical, Significance, Achiever, Competition, Focus; MBTI: ISTJ). * Pls leave me a message with your contact information if you are unable to get my response over the phone.