Responsible for the website development, designation and design of Mountain View Builders. This included the firm focus on Google Maps as a sole tool of marketing and promotion. Transformed an inward focused organisation into a people-first, development-centric workforce. Specifically achieved by regional gatherings, monthly wellness vouchers for staff and vibrant quarterly meetings. Developed a reward based culture and restructured HR practices including implementation of KPIs and performance appraisals. Re-branded and implemented a new software migration using Windows Server 2022, Workday and Active Directory. Plus an internally developed instant messaging system. Re-engineered, enhanced operational output and reduced overall costs. Managed and supervised the internal security infrastructure of Mountain View Builders. Migrated to an offshore client who supplied on-call, 24/7 support. This cut costs significantly as our data infrastructure was extremely secure after the migration. As a technology focused Director, I developed a robust analytical capability. Measuring performance management across products, people and portfolios. Working alongside HR, this aided our productive output as a dynamic multidisciplinary organisation. Crafting reports on P&L and prospective clients. Documenting Deep Dives into data, visually using Tableau. Mainly in Preparation for quarterly meetings with stakeholders.

Innovated and implemented a streamlined form of communication. Changing all annual meetings with stakeholders to every 3 months. Chairing and overseeing meetings with retail tenants every 2 months. Communication also included a go to 'Live Chat' service. Internally developed to remedy 'surface' issues, with chats backed up to local cloud drive for easy access. Overseeing eight property managers with regular training, courses aided by the internal system. My role also included all stages of recruitment and conflict resolution for all staff. Allocating property managers to specific sections according to their skill-set and background. This included Commercial, Private and F&B. Monitoring compliance, health & safety and safe work practices. Remaining customer focused, attentive, professional at all times with all tenants regardless of their rental status or branding. Fulfilling all contractual obligations regarding tenancy leases. Ensuring, contract disputes, compliance, liability and health & safety are followed up swiftly by the internal legal team.

Full responsibility for a team of 25 staff members and all store operations. Working and achieving monthly KPI's reporting to the regional manager via telephone and video chat. Rota allocation, health & safety audits, stock ordering, effective merchandising and recruitment. Liaising with Assistant Manager with regards to staff, merchandising, internal events and holiday requests. Leading extensive sales training sessions with staff members, ensuring the team is fully equipped for customer service at all times. Working with a variety of software including Office 365 and Workday to forecast sales, rota, notices and sales targets. Planning community outreach days and regional staff events.

Managed a team of fifteen staff members towards their personal and store targets. This included daily sales training sessions. Plus monthly staff evenings at local establishments. Coordinating with store manager for the steady rotation of perishable and non-perishable stock. This included rota management for the best possible staff line up on a daily basis. The pinnacle of this preparation paid off when our small store reached the top of the LUSH Like for Like charts in London two consecutive times. Effectively merchandising the store, working alongside core staff members for the best possible experience for new and established customers. Recruitment of temporary staff during core sales periods, ensuring staff are well-trained, open to learn and ready to inspire others. Daily briefing with store manager to facilitate community opportunities to maximise sales. Including in store product parties and community outreach at schools.

Assisting teacher with all classroom duties. Supporting students who require additional assistance. Helping students develop independent learning skills. Aiding the main teacher with classroom plans and record keeping. Providing assistance with school trips, ensuring the safety of students.

University of Hertfordshire 2002 - 2004 BA (Hons) (1st) Business and Marketing Modules included: Financial Decision-Making, Business Administration, Business Law & Retail Marketing.

John Ruskin College 2000 - 2002 A Levels: Grade A*AB English Language, Business Studies & ICT

11 GCSE passes at: A*- B English Language, Business Studies & English Literature