Work experience

• Key Account Manager

  Cisco Systems

  2023.05-Current

  (2 years)

  Managed enterprise accounts with multinational presence (China, European and American HQ companies) across property management, automotive, manufacturing, Contact Center BPOs and FSI. Achieved Sales Targets: I successfully managed and nurtured a portfolio of key corporate accounts, achieving 150% of the annual sales target this fiscal year and consistently exceeding 100% of the quarterly sales plan across software sales, infrastructure, and renewals. This success was driven by strategic sales expansion through upsell and cross-sell opportunities. Hunting and Farming: Skilled in both hunting and farming within assigned territory accounts, driving new business while nurturing existing client relationships for sustained growth. Overachieved sales quota with assigned accounts. SaaS Expertise: Leveraged extensive experience in SaaS to deliver cloud-based solutions that drive customer success and digital transformation. I work with subscription-based and cloud-delivered software solutions. Strategic Partnerships: Orchestrated partnerships in complex implementation projects, collaborating with global system integrators (SIs) and software (SaaS) vendors to support customers in global project implementations. Digital Transformation: Collaborate closely with Developers, IT leaders, CIOs, and CTOs to spearhead digital transformation initiatives. Leverage cutting-edge infrastructure and advanced software technologies to enable them to achieve their strategic objectives and drive business success. Strategic Account Planning: Developed and executed strategic account plans to identify and capitalize on opportunities for growth and expansion within the infrastructure and SaaS space, Cultivate and nurture trusted relationships with C-suite executives and key decision-makers. Demonstrate the ability to deeply understand their challenges and effectively translate those problems into innovative solutions that drive business value. Customer Engagement and Relationship Management: Emphasize continuous engagement through regular touchpoints, including virtual meetings, webinars, and in-app communications. Often focus on customer success, adoption, and usage monitoring to ensure customers derive maximum value from the subscription. Proactive in identifying and addressing issues to reduce churn and drive renewals. Technology and Ecosystem: Collaborated closely with customer success teams, product managers, engineers, and other business stakeholders to ensure the seamless implementation of customers' digital transformation initiatives. Facilitated cross-functional communication and coordination to align technical solutions with business objectives, driving successful project outcomes and maximizing customer satisfaction.
• Program Manager

  Accenture

  2022.01-2023.04

  (a year)

  Oversee complex projects and initiatives for both private and public sector. I led cross- functional teams to deliver high-impact solutions on time and within budget. Proven track record in strategic planning, risk management, and stakeholder communication. Project 1: Go To Market strategy for SaaS clients – technology companies seeking market entry into ASEAN. Conducted product research and market analysis to align client's RPA/AI/Cloud products with the Singapore market, optimizing Go-To-Market resources, and reducing costs by 70%. Cultivated partnerships by networking with technology vendors in Singapore, fostering connections with IT services companies and ISVs to promote new technology solutions such as RPA/AI/cloud. Project 2: Sales operation/enablement – A government-led initiative targeting Small and Medium Enterprises (SMEs) to drive digital transformation and sustainability programs. Developed a consultative sales process to drive adoption of SaaS solutions among SMEs across various industries. Established channel sales partnerships with vendors, ISVs, and partners, resulting in a 130% increase in lead generation and a 50% improvement in sales closure rates. Implemented weekly individual targets for advisors/consultants, consistently exceeding project KPIs by 130%. Promoted a culture of thorough documentation to facilitate data collection for business analytics. Delivered regular status updates to steering committees, stakeholder groups, and C-level executives.
• Business Development Manager

  Tata Technologies – China, Singapore & Vietnam

  2016.07-2021.05

  (5 years)

  Tata Technologies, a subsidiary of Tata Group is a global engineering and product development digital services company focused on enabling manufacturing clients across the automotive and aerospace verticals. Business Development Manager, China and Singapore (Jul. ‘16 – Jun. ‘19) Create Asia GTM Strategy: Developed and executed ASEAN Go-To-Market (GTM) strategy, driving regional growth and market penetration. Identifying target countries and companies for sales activity in China and ASEAN. Hunting: Proven track record in sales hunting, consistently identifying and securing new business opportunities to drive revenue growth. Generate revenue from newly acquired accounts and closed 110% of quota in new business. Exceeded Revenue Targets: Managed Chinese and local customer accounts, surpassing revenue targets by 130% and consistently exceeding KPIs through strategic business development and key account management. SaaS Implementation: Oversaw implementation projects with Chinese and local partners, collaborating closely with system integrators (SIs) and pre-sales teams to ensure seamless IT migrations and SaaS deployments for customers. Cost Optimization: Identified and resolved bottleneck and cost issues within client software landscapes, resulting in a 50% reduction in software costs and streamlined operations. Digital Transformation: Initiated digital transformation journeys (As-Is & To-Be) with C-level executives in Manufacturing industry, achieving 30% cost savings and increased ROI by leveraging advanced SaaS solutions and technologies. Country Manager, Vietnam (Jul. ‘19 – May ‘21) Achieved Remarkable Business Growth: Spearheaded business growth in a new market, achieving a remarkable 300% revenue increase and securing a US$10 million portfolio in software infotainment development, new electric vehicles, and enterprise software solutions. C Suite connect: Spearheaded the successful pitching and execution of high-impact digital transformation initiatives for Automotive, Aerospace, and Manufacturing clients, driving innovation and business growth. GTM Strategy Execution: Researched and devised go-to-market strategies and business models for entry into the ASEAN market, influencing CEO commitment to expand into emerging markets. Key Account Management: Managed partnerships with technology giants such as Siemens, SAP, and Dassault Systèmes, crafting effective sales strategies and enablement processes that surpassed KPIs and sales targets with channel partners by 110%. Operational Leadership: Directed profit and loss management and business operations in Vietnam, establishing new business setups and overseeing 140 operational team members across China, Europe, India, and ASEAN. Strategic Representation: Represented Tata Technologies at prestigious government events, including presenting at the India Chamber of Commerce and to the Vietnam Foreign Minister, as well as showcasing contributions at Tata Network Forum to Singapore's Economic Development Board (EDB) and Ministry of Trade & Industry (MTI).
• Account Manager

  ST Engineering Aerospace (Aviation) – China and Singapore

  2011.05-2016.05

  (5 years)

  Managed and oversaw business operations in Maintenance, Repair, and Overhaul (MRO) services for major airline customers in Singapore and China. Directed sales and marketing initiatives for private jet leasing services, including pricing strategies and customer acquisition strategies.

Educational experience

• Singapore Management University

  Master of Business Administration (SMU Impact on Asia Scholarship)

  2020.08-2022.12

  (2 years)
• University Of London

  Bachelor of Science in Mathematics and Economics

  2008.01-2011.01

  (3 years)

Languages

Certificates