Work experience

• Key Account Managment

  Etisalat

  2017.09-Current

  (8 years)

  My expertise in Customer Relationship Management (CRM) and digital solutions has been pivotal in aligning strategic account plans with client objectives, fostering both customer satisfaction and revenue growth. My success is reflected in exceeding sales targets and strengthening Etisalat's market position. By acting as the primary liaison for clients, resolving issues promptly, and identifying upselling opportunities, we have collectively contributed to a notable increase in the company's annual revenue. The collaborative approach adopted by our team ensures the delivery of customized, client-centric digital solutions. Experience 7 years 9 months (7 years 9 months) • Built and managed relationships with key clients, including leading companies in the UAE, in various industries such as technology, retail, and telecommunications. • Developed strategic account plans, aligning digital solutions with client objectives to drive customer satisfaction, retention, and revenue growth. • Successfully met and exceeded sales targets, contributing to an increase in annual revenue for the company. • Acted as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring exceptional customer service. • Conducted regular account reviews to evaluate client satisfaction, identify upselling opportunities, and propose customized solutions. • Collaborated with cross-functional teams, including marketing and product development, to deliver comprehensive and tailored digital solutions for clients. • Analyzed market trends, competitor activities, and client usage data to provide insights and recommendations for enhancing digital strategies. • Building and maintaining strong relationships with clients to understand their needs and align digital solutions accordingly. • Develops pre-sales High level design documentation, presentation of Products and Services and review high level design documentation with peers. • Prospect and develop opportunities to partner with key stakeholders to envision, develop, and implement a location strategy for their organization Clearly articulate the strength and value proposition of the ArcGIS platform. • Pursue professional and personal development to ensure competitive knowledge of the SMB utility industry. Develop and leverage customer relationships to improve customer retention. • Manage renewal process and negotiate multi-variable contracts. • Drive usage and adoption and consult customers to increase successful adoption of the Docusign Platform.
• Sr. Sales Account Executive

  Etisalat

  2017.09-2019.10

  (2 years)

  (2 years 2 months) • responsible to achieve agreed upon sales, targets, exceed it and outcomes within schedule. •prepare and deliver presentations on products/service of customers. •Managing the relationships with existing SMB accounts.
• Sales Executive / Customs Clearance Executive

  DHL

  2014.02-2017.08

  (4 years)

  (3 years 7 months) ➢ Promotes and sells DHL services to meet sales targets and generate revenue. ➢ Maintains a high-level of customer service with existing customers and leverages relationships to expand business. ➢ Develops relationships with new clients by prospecting and responding to business development leads. ➢ Build revenue streams with current customers and evaluate opportunities to increase the relationship through face-to-face visits, problem solving and administrative follow-up. ➢ Collaborate with Sales and Operations teams to maximize sales and revenue growth within territory. ➢ Ensure compliance with local/foreign regulations governing imported/ exported products. ➢ Supervise customs clearance done by DHL appointed brokers and ensure the daily operation, development and compliance of the vendor. ➢ Ensure the service standard of clearance process to set the benchmark in the industry and to meet customers' expectations. ➢ Lead the customs query handling team and to provide ensure service of DHL standard through CQ hotlines.
• Senior Customer Service Representative

  VODAFONE UK LIMITED

  2011.06-2015.05

  (4 years)

Educational experience

• cairo university

  Accounting and Business/Management

  2008.01-2011.01

  (3 years)
• Horace Greeley I.S.10 Astoria, New York - U.S.A

  American Diploma, Junior High School

  1998.01-2001.01

  (3 years)
• Bryant University

  Accounting and Business/management

Certificates