• Scheduled weekly All Hands and Team Meetings and created agendas.• Helped HR department with getting multiple quotes from different companies for employee benefits.• Collaborated with Operations team to create Playbook work instructions referenced in SOP for new employee training.• Documented all incoming customer phone calls and email inquiries in HubSpot ticketing system.

• Assisted with managing client accounts and supplied daily reports.• Ordered supplies for client accounts via Jira ticketing system. • Explained and troubleshooted testing software with clients.• Conducted lunch and learn employee training with CS team.• Collaborated on Customer Service training playbook in Confluence to ensure seamless support.

• Scheduled both in person and phone interviews for hiring teams across multiple time zones using Greenhouse software. • Sourced resumes for Quality team and handled scheduling the majority of the team’s interviews.• Checked candidate references and conducted background checks.• Updated candidate profiles and correspondence in Greenhouse.• Answered questions about eligibility, benefits, and other pertinent information.• Updated weekly org charts for leadership team in Visio.

• Onboarded new employees and explained company benefits. • Tracked recruiting activities and supplied candidate status reports. • Created offer letters and mailed out offer packets to candidates.• Performed employment verifications and reference checks.

• Prepared and kept employee records related to events such as hiring, terminations, leaves, transfers using HRIS software. • Streamlined hiring process by creating shared Google Doc for HR department. • Conducted new hire orientations by explaining company personnel policies, benefits, and procedures to new employees.

• Scheduled 500+ interview sessions and phone screens for recruiters across multiple time zones.• Supplied follow-up correspondence via email to candidates on recruiting status. • Helped recruiters by drafting offer letters and creating new hire packets.

• Reviewed and processed confidential housing applications.• Efficiently responded to all resident requests.• Managed mass mail project and worked autonomously on various projects such as editing letters.