Work experience

• Admin of customer support

  Ozon Bank

  2023.01-2024.01

  (a year)

  incoming calls, debit cards consultations.
• retail sales

  The home depot

  2022.01-2023.01

  (a year)

  retail sales
• of resolution team

  IKEA call center

  2021.01-2023.01

  (2 years)

  duties - after sales customer support, conflicts resolution. business contacts support, lead research on LinkedIn.
• Computer Technician

  County School System

  2016.04-2018.12

  (3 years)

  Responsibilities for school inventory of technology equipment (computers, servers, accessories such as cords, A/V supplies, projectors, screens, routers, modems, etc.); Assisted & instructed teachers with questions of equipment usage, set computers up each school year, relocated per request; Performed tests on equipment, Troubleshooted as needed. Supervised testing sites.
• Customer Service & Billing Team

  Fulfillment

  2005.01-2010.01

  (5 years)

  Provided communication/customer support between multiple companies; Correspondence via email, phone, fax, social media; Supported 100 customers daily with billing, payments, financing, returns questions & products related inquiries.
• Office assistant

  Omsk Mobile Carrier Sotel

  2001.01-2003.01

  (2 years)

  Assisted general manager, secretarial tasks.
• Intern office assistant

  Distillery OSHA

  2001.01-2002.01

  (a year)

Projects

• National Association of Mental Illness (NAMI)

  member & volunteer

  2016.06-2018.10

  (2 years)

  member & volunteer Georgia USA
• Volunteer Work 2017 Elberton Theater, Elberton, GA USA

  volunteer

  2017.06-2017.09

  (4 months)

  actor, performer, creative writer

Educational experience

• Georgia State University, Milledgeville, GA

  High School Diploma/Certificate of Secondary Education

  2011.12-2011.12

  online cources Inclusion
• Omsk State Pedagogical University

  Teacher of Information Technology and Economics

  1996.06-2001.09

  (5 years)

  5 year degree in techinf Computer science
• USSR Public School 4, Omsk

  high school diploma

  1986.09-1996.05

  (10 years)

  primarely and secondary education

Languages

Skills