Work experience

• Double Repair Agent

  Geek Squad

  2023.01-Current

  (3 years)

  3 years 7 months (2 years 2 months) Currently, troubleshoot, triage, and repair a variety of household appliances such as ranges, cooktops, microwaves, dishwashers, ovens, washing machines, and dryers. Assists clients with technical issues both in person, over the phone, or via email, while also managing the ordering and exchange of parts and appliances to ensure prompt and effective repairs. Additionally, utilize the UWO app to access the FMS ticket system, maintaining accurate client records for efficient service management.
• Account and Loan Rep

  TEG Federal Credit Union

  2019.11-2021.08

  (2 years)

  (1 year 10 months) Assumed the role of Branch Manager on a weekly basis to cover for the manager’s days off and additional vacation time. Actively sought opportunities to benefit members by offering lower interest rates and better loan terms. Responsibilities included managing the entire loan process, from finding opportunities and selling to underwriting and booking loans totaling at least $100,000 per month. Oversaw daily branch operations, ensuring smooth opening, closing, and conducting security checks. Also conducted credit reviews to help members understand and improve their credit scores. Played a key role in training branch tellers on credit reports, account openings, and the steps necessary for career advancement.
• Teller II

  TEG Federal Credit Union

  2019.01-2019.11

  (a year)

  Responsibilities included efficiently opening personal savings and checking accounts while adhering to stringent compliance regulations. Conducted surface-level credit reviews for members, offering suggestions on how TEG could assist them further. Additionally, managed the redemption of bonds and processed wire transfers as part of my duties.
• Teller I

  TEG Federal Credit Union

  2018.09-2019.01

  (5 months)

  Assisted members in adapting to the new online banking platform and ensuring their understanding of its functionalities. Processed a variety of standard teller transactions for TEG members, including check acceptance and cashing, handling loan payments, and providing cash advances. Additionally, Meticulously balanced both the Automated Teller Machines (ATM) and Teller Cash Recycler, each holding approximately $100,000. On average, managed between 60 to 150 transactions daily with extreme attention to detail.
• Shift Leader/Acting Assistant Manager

  Dunkin Donuts

  2016.02-2018.11

  (3 years)

  (2 years 10 months)
• Group Counselor

  Camp Hillcroft

  2012.06-2018.08

  (6 years)

  (6 years 3 months)

Educational experience

• Southern New Hampshire University

  Game Program and Development

  2016.01-2020.01

  (4 years)
• Syracuse University

  Music Teacher Education

  2012.01-2015.01

  (3 years)
• Arlington High School

  Diploma

  2008.09-2012.06

  (4 years)

Certificates