Work experience

• Senior Sales Account Manager

  MISUMI VIET NAM

  2018.08-Current

  (7 years)

  Key Responsibilities: · Present and sell company products and services to current and potential clients. · Provided excellent customer service to over 200 clients daily in a fast-paced retail environment. · Consistently met and exceeded monthly sales targets by up to 30%. · Understand sales strategy, methods, and target sales amount. · Develop and maintain good relationship with existing accounts while developing new account. · Actively communicate and visit several customers and maximize sales amount to each account. · Secure new business and provide good after sales service · Provide technical advice related to product enquiries. · Keep abreast of market trends and developments in order to execute effective sales strategies. · Prepare and submit sales reports. · Prepared and participate in marketing events such as seminars, exhibitions and road shows. · Achivement: Top highest sales member with achived 130% vs sales target. · From Aug/2019- 2023: Senior Sales Support I. Project Assistant · Make plan and manage all sales projects · Make all reports for new project and daily report to general manager · Follow project progress, Outdoor Sales' performance and ranking · Support all data for managerment as require. II. Sales support · Support Outdoor sales's Team for customer requirements (new project/demand), submit samples, send quotation. Follow all new projects until getting result. · Manage all SIC action and support on time to get highest result. · Communicate with customers to get purchase orders. · Negotiate with customer about delivery plan, daily control delivery plan. · Handle customers’ inquiries or claims like quality, price or delivery issue · Achivement: Apply new report tools and saving 4 working hours/day and get Employee of the Month award. · From Aug/2019- 2023: Customer service Executive I. Follow VIP Customer: · Take care of Big Customer EDI system (quotation and purchase order), follow all issues related to Customer, from Quotation to Delivery and Payment. · Handle all inquires via internal SAP system · Be one point contact (Control Tower) to support Customer in time. · Able to explain and provide technical information of products, give advice for equivalent products and so on. II. Support Outdoor Sales and Managers · Provide information or customer's feedback in time to Outdoor sales · Actively contact customer to provide information, figures that Managers request. III. A part of Business Development Team · Able to contact to Headquarter for handling all inquiries related to technical issue, correct product information or checking import and export ability of product. · Update system as request from other department. · Support to correct technical issue by confirming with Headquarter. · Achievement: No mistake on handling customers request and increasing sales amount by identify big demand from customers.
• General Director's Secretary

  Nam Thai Son Phuong Bac Import Export., Ltd

  2016.10-2018.06

  (2 years)

  - Prepare and participate in the General Director's meetings, conduct the meetings and take minutes. - Receive and convey information and opinions of the General Director to departments; monitor the implementation of instructions to report to the General Director. - Receive information from outside to the General Director: phone, letter, goods, fax, email... - Draft documents, official dispatches, contracts, reports... as requested by the General Director - Carry out internal and external affairs when requested - Summarize information, report general situation to the General Director weekly/monthly - Other tasks as directed by the General Director.
• Sales assistant manager

  UMG VIET

  2014.06-2016.09

  (2 years)

  · From Jul /2014 - Sep/2016 · Support and assist in sales planning and controlling such as prepare quotations, tender documents, contract draft composing, follow up contract signing (prepare payment documents, follow up, coordinate parties’ delivery, installation.) · Coordinate to prepare and support product knowledge, documents and material to the sales team · Hold weekly, monthly and quarterly sales meeting and make the translation during the meeting if any. · Accompany with principal from oversea to visit customers and conduct the market survey. · Attend the products training, meeting and prepare the Minutes of Meeting · Coordinate and work with marketing department to arrange product event, exhibition, customer group discussion…, to prepare product leaflet, catalog, company profile and necessary document. · Make, review and follow up the status of sales contracts · Coordinate with other departments to prepare all related document in order to provide to customers such as CO, CQ, VAT invoice, and other shipping documents if required from customer · Prepare documents for bidding if any · Coordinate with other departments for goods delivery process and also prepare handover certificate, acceptant letter and so on to fulfill and complete the job. · Provide and check the contract’s conditions and terms to co-operate with other departments for payment and warranty issue. · Filling documents related to the contract and other sales activities. · Keep in touch with customers to follow-up the payment as well as checking machine condition. · Make the weekly and monthly sales report and sales presentation to Sales Director, BOD base on the data provided by sales team. · Monthly and quarterly report to principal as instruction.
• Advisor Assistant

  Thai Biogas Energy Company

  2010.10-2014.06

  (4 years)

  · Assist the manager in organizing, planning and implementing strategy · Communicate with clients and evaluate their needs and specifications · Devising and maintaining office systems, including data management and filing. · Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations; · Screening phone calls, enquiries and requests, and handling them when appropriate. · Meeting and greeting visitors. · Organising and maintaining diaries and making appointments. · Carrying out background research and presenting findings; project research · Producing documents, briefing papers, reports and presentations. · Organising and attending meetings and ensuring the manager is well prepared for meetings. · Attending workshop and seminar which required from manager · Keep in touch with customers to update project status · Setting up meetings and appointments with customers and authorities, · Interpret for advisors during the trip. Translate documents related to the job and required by management. · Negotiate with the customer on price, terms and conditions of the contract.

Educational experience

• Hanoi University of Business and Techonoly

  Accounting

Languages