Dung's Resume

Dung

Technical Support Engineer

Ho Chi Minh City

Nationality Vietnam

Summary

As a technical support professional specializing in Microsoft Azure, I help businesses and individuals overcome complex challenges and ensure their cloud environments run smoothly. I'm a creative and dedicated problem-solver with a strong background in business administration from FPT University. This unique blend of skills allows me to not only diagnose and resolve technical issues efficiently but also to understand and address the core business needs of my clients. I pride myself on my clear communication and ability to turn technical jargon into easy-to-understand solutions, providing exceptional support and building trust with every interaction.

Work experience

Technical Support Engineer
Microsoft
2025.03-Current
(a year)
Deliver high-quality incident resolution with a focus on root cause analysis, prevention, and knowledge transfer. - Manage customer relationships and collaborate with Microsoft business contacts to ensure satisfaction. - Utilize standard processes and diagnostic methods to resolve technical issues efficiently. Meet response, resolution, efficiency, productivity, and utilization targets. - Communicate and collaborate with cross-group peers and resources to solve complex problems. - Produce quality documentation and share with team members and tech leads to enhance team's overall service quality. - Consistently received 5-star surveys from customers, maintaining a perfect satisfaction record with no negative feedback. Show less
Technical Support Engineer
iTechwx
2025.03-Current
(a year)
Customer Service Advisor
Concentrix
2024.03-2024.12
(10 months)
- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint. - Providing accurate, valid, and complete information by using the right tools, methods, and processes - Report immediately serious cases/inconstant situations. - Ensuring a high level of customer service and a positive guest experience - Proactive update information/ knowledge about customer service. Show less
Vice President
FPT Boardgame Club
2022.07-2024.01
(2 years)
Main responsibilities: - Exercising management over Media and Planning departments, imparting operational guidance, and assessing event and project blueprints. - Establishing connections, addressing invitations, and fostering collaborative alliances with various clubs and collectives within the FPT student community. - Undertaking the tasks of information discovery, in-depth research, content composition, precise editing, and post-moderation. - Craft activity reports and actively engage in pitching sessions organized by the FPT education organization, showcasing projects and plans. Show less
Customer Service Officer
SmartPay
2022.07-2022.12
(6 months)
Main responsibilities: - Utilize management software such as Excel and WiseCloud for the purpose of overseeing and verifying customer data. - Gather order details from the Sales Department, subsequently inputting the information into the management system for categorization and processing. - Supervise and maintain the inventory levels, conditions, and particulars of items stored within the warehouse. - Engage in the stages of packaging and shipping merchandise to distributors and clients. - Provide post-sales customer support involving tasks like telephonic guidance, receiving and addressing customer inquiries, and managing post-sale service appeals. Show less
Content Editor
Business Economics Club
2020.11-2022.12
(2 years)
Main responsibilities: - Effectively strategize and plan content for academic posts to be shared on the institution's social media platforms. - Conducting research to gather relevant information and crafting content for projects and academic articles related to the field of Economics. - Engage actively in workshops and seminars alongside experts within the domains connected to Economics.
Head Of Content
FPT Boardgame Club
2020.11-2022.07
(2 years)
Main responsibilities: - Effectively strategize and plan content for social media posts, operating activity planning, and conducting comprehensive assessments of finalized deliverables. - Conducting research to gather relevant information and crafting content for projects and academic articles. - Exercising management and leadership over project team members, delegating tasks, and conducting thorough evaluations of individual contributions.
Event Planner
FPT Boardgame Club
2021.03-2021.12
(10 months)
Main responsibilities: - Develop a comprehensive plan to organize a university-level club event, including strategizing the event's activities, logistics, and overall execution. - Assume the role of a manager, overseeing and coordinating all aspects of the event to ensure its smooth flow. - Actively participate in the hands-on management of the event, taking a direct role in its execution. - Gather and analyze data on outcomes of activities, compile a detailed report summarizing the event's success, and provide insights for future improvements. Show less
Project Leader
Business Economics Club
2020.11-2021.08
(10 months)
Main responsibilities: - Serving as the leader for the academic project of the Business Economics Club, researching and writing articles centered around Economics and Business. - Assuming responsibility for project oversight, operating activity planning, and conducting comprehensive assessments of finalized deliverables. - Exercising management and leadership over project team members, delegating tasks, and conducting thorough evaluations of individual contributions.