
Djalil
Quality service
Female26 y/oAfter-sales customer service/Consulting hotline customer service/Telephone customer serviceLive in ThailandNationality France
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Summary
Evaluate call quality
Follow customers
Listening to customers
Work experience
QSE MANAGER
DS SMITH2021.10-2024.09(3 years)OCT 2024 Develop a QSE policy Analyse and manage risks Ensure DUERP is updated Deploy the human, material and financial resources dedicated to the QSE strategy Lead teams and meeting Manage teams Follow the KPI of your process Pilot management review and COPIL Tasks: Document management: Drafting and monitoring and updating documents related to the organization of the structure. Audit and inspection: Field audit quality, transport hygiene and safety + participation in Group and Client regulatory audit. Training: Creation and update of internal training module related to food safety and In-house training animation. STEF LOGISTIQUE Regulation and normative: Deployment of the requirements of the IFS BRIGNAIS Logistics and ISO 9001 standard. Internal management: managing external service providers and temporary staff (supervision, monitoring, training). Participation in the site’s Safety Animation: Implementation of flash AT, Accident analysis, participation in the COSEC meeting. Animation SSA: To animate the culture of food safety on sites in the Lyon region and participation in CODIR.QUALITY ASSURANCE ASSISTANT
ALTERNANCE2020.09-2021.09(a year)T asks: BOEHRINGER Document management: Drafting of an “Inspection readiness” procedure Conducting and INGELHEIM SITE DE preparing field audits SAINT-PRIEST Meeting facilitation for audit preparation Projects:
Languages
French
Native
English
Good
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