Key Responsibilities: 1. Sales Management: • Drive and achieve daily, weekly, and monthly sales targets. • Monitor sales performance and implement strategies to maximize sales and customer satisfaction. • Ensure the store is organized, clean, and visually appealing to attract customers. • Maintain stock levels and ensure timely replenishment of merchandise. 2. Customer Service: • Provide an exceptional in-store experience to customers by offering personalized service. • Address customer queries, complaints, and product inquiries in a professional manner. • Train and mentor staff to ensure a high level of customer service and product knowledge. 3. Online Sales Management: • Oversee and manage online store operations via Shopify and Daraz, ensuring timely order fulfillment and customer satisfaction. • Collaborate with the marketing team to promote products on social media platforms (Facebook,Instagram, etc.) to increase online sales. • Monitor and optimize online product listings, pricing, and promotions for maximum visibility and engagement. 4. Inventory Management: • Maintain accurate inventory records, conduct regular stock audits, and ensure proper stock rotation. • Track inventory levels for both in-store and online sales to avoid overstock or stockouts. 5. Reporting & Analytics: • Prepare daily/weekly sales reports and provide insights to management regarding sales trends, customer preferences, and product performance. • Analyze online sales metrics to track performance and suggest improvements for better conversion rates. 6. Promotions & Marketing: • Plan and execute in-store and online promotional campaigns to boost sales. • Collaborate with the marketing team to align on social media campaigns, discounts, and special offers.

Key Responsibilities: Oversee and manage online sales operations across multiple platforms including Daraz, and social media channels (Facebook, Instagram). Promote products to expat clients, focusing on gifting solutions for loved ones, ensuring a personalized and seamless shopping experience. Develop and execute marketing campaigns on social media platforms (Facebook, Instagram) to increase brand visibility, drive traffic, and boost online sales. Optimize online product listings for improved searchability, conversion rates, and customer engagement. Monitor and manage online orders, ensuring timely fulfillment, customer communication, and satisfaction. Create engaging content (posts, ads, and stories) to showcase products and special promotions tailored to expats and their gifting needs. Collaborate with the marketing team to design targeted advertising campaigns that appeal to the expat demographic. Analyze and report on sales performance across both online and retail channels, adjusting strategies as needed to meet targets. Assist with in-store retail sales, ensuring excellent customer service, product knowledge, and store presentation to attract walk-in customers. Handle customer inquiries and complaints in both online and retail settings, providing timely solutions and maintaining customer satisfaction. Track and manage inventory for both in-store and online stock, ensuring smooth operations and accurate order fulfillment.

Key Responsibilities: Manage daily retail store operations, ensuring smooth and efficient service delivery, and a high level of customer satisfaction. Drive and achieve sales targets, monitor store performance, and implement strategies to maximize revenue and customer retention. Oversee inventory management, ensuring accurate stock levels, timely replenishment, and optimal stock rotation to meet customer demand. Maintain accurate records of inventory, conduct regular stock audits, and address discrepancies promptly to ensure proper stock control. Supervise and train retail staff, fostering a high-performance sales team focused on customer service excellence, product knowledge, and achieving sales goals. Ensure store presentation aligns with company standards, keeping the store visually appealing, clean, and well- organized to attract customers. Handle customer queries, complaints, and returns, providing efficient solutions to ensure a positive in-store experience. Coordinate and manage stock orders, liaising with suppliers and vendors to ensure timely delivery and proper stock levels. Monitor and report on sales and inventory performance, preparing regular reports for upper management on stock levels, sales trends, and any potential issues. Develop and implement promotional strategies to drive sales, including in-store events and seasonal discounts. Ensure compliance with health, safety, and store policies to create a safe shopping environment for customers and staff. Assist in visual merchandising efforts and product placement to maximize customer interest and drive impulse purchases.

-FOOTWEAR LAND MARK GROUP LLC Key Responsibilities: Drive sales performance and consistently achieve or exceed sales targets by implementing effective strategies and motivating the sales team. Monitor Key Performance Indicators (KPIs), track sales data, and analyze trends to improve store performance and maximize revenue. Manage inventory and stock levels, ensuring accurate tracking, proper stock rotation, and timely replenishment to meet customer demand. Oversee day-to-day store operations, including visual merchandising, store cleanliness, and adherence to company policies and procedures. Supervise and train store staff, ensuring a high standard of customer service, product knowledge, and sales techniques. Provide exceptional customer service, addressing inquiries, resolving complaints, and ensuring customers have a positive shopping experience. Conduct regular store audits to maintain accurate stock levels, ensure compliance with company procedures, and identify areas for improvement. Assist in the development and implementation of promotional activities, including seasonal sales, discounts, and in-store events to drive foot traffic and sales. Monitor store expenses, ensuring efficient use of resources and minimizing costs while maintaining high standards of service. Collaborate with senior management to develop action plans and operational strategies to meet company goals and targets. Lead by example, fostering a positive, energetic, and customer-focused store environment. Ensure compliance with health, safety, and legal regulations within the store environment, maintaining a safe and welcoming atmosphere for both staff and customers.

Key Responsibilities: Supervise and manage cashier operations, ensuring accurate and efficient handling of cash, credit, and electronic transactions at the point of sale. Train and mentor cashier team, providing guidance on customer service standards, cash handling procedures, and POS (Point of Sale) system usage. Ensure compliance with cash handling procedures, verifying cash drawer balances at the beginning and end of shifts, and reconciling discrepancies. Monitor and manage daily sales transactions, ensuring all sales are processed accurately and efficiently, while maintaining a high level of customer satisfaction. Resolve customer issues and complaints related to payment methods, refunds, and exchanges in a professional and timely manner. Prepare daily cash reports, detailing sales, refunds, and other financial transactions, and submit them to the store management team for review. Oversee and maintain the cleanliness and organization of the cashier area, ensuring a neat and welcoming environment for both customers and staff. Assist with inventory control by tracking sales and coordinating with store management to ensure stock levels align with customer demand. Ensure compliance with company policies regarding refunds, discounts, and promotions, verifying eligibility and applying policies accordingly. Maintain and update customer loyalty program records, processing rewards and points accurately for returning customers.

Business Administration Store Analysis Merchandising & VM, People Managment

Business Accounting