
Dijana
IT technician
Female50 y/oCustomer SuccessLive in PortugalNationality Portugal
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Work experience
Programmer trainee
Saturno.Net, software company2024.07-2024.10(4 months)Application development in ASP.NET Core MVC, connection with SQL data basis Strong problem-solving skills, with the ability to analyze relevant information to tackle complex challenges. Critical thinking and data-driven decision- making abilities. Team-oriented mindset with a strong capacity for collaboration. Results-focused approach with a commitment to meeting deadlines. Planned and executed a Power Platform project integrating NAV and Project Online. Designed data models and business logic in Dataverse. Developed a Canvas app and a draft of a Model-Driven app. Automated processes by creating multiple flows in Power Automate.Service Desk Agent & Service Controller Backup
Fujitsu Digital Technology2019.01-2022.04(3 years)Troubleshot issues by identifying relevant information, diagnosing problems, and applying available tools for efficient resolution while meeting SLAs and KPIs. Served as a backup service controller, supervising the implementation and ensuring correct process execution. Analyzed and translated customer transcripts. Created structured content using specialized software tools, including macros, keywords, syntaxes, and a knowledge base for content validation.
Educational experience
Citeforma
Net.programming2024.03-2024.09(7 months)Software developerCiteforma
Power BI2023.10-2023.10Data analystLisbon
Power platform2022.04-2023.06(a year)Software developerSupagro France
Enology2010.09-2012.06(2 years)Wine making
Languages
English
Proficient
Portuguese
Proficient
Certificates
PL 900
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