Dijana

IT technician
Female50 y/oCustomer SuccessLive in PortugalNationality Portugal
Share

Work experience

Programmer trainee

Saturno.Net, software company
2024.07-2024.10(4 months)
Application development in ASP.NET Core MVC, connection with SQL data basis Strong problem-solving skills, with the ability to analyze relevant information to tackle complex challenges. Critical thinking and data-driven decision- making abilities. Team-oriented mindset with a strong capacity for collaboration. Results-focused approach with a commitment to meeting deadlines. Planned and executed a Power Platform project integrating NAV and Project Online. Designed data models and business logic in Dataverse. Developed a Canvas app and a draft of a Model-Driven app. Automated processes by creating multiple flows in Power Automate.

Service Desk Agent & Service Controller Backup

Fujitsu Digital Technology
2019.01-2022.04(3 years)
Troubleshot issues by identifying relevant information, diagnosing problems, and applying available tools for efficient resolution while meeting SLAs and KPIs. Served as a backup service controller, supervising the implementation and ensuring correct process execution. Analyzed and translated customer transcripts. Created structured content using specialized software tools, including macros, keywords, syntaxes, and a knowledge base for content validation.

Educational experience

Citeforma

Net.programming
2024.03-2024.09(7 months)
Software developer

Citeforma

Power BI
2023.10-2023.10
Data analyst

Lisbon

Power platform
2022.04-2023.06(a year)
Software developer

Supagro France

Enology
2010.09-2012.06(2 years)
Wine making

Languages

English
Proficient
Portuguese
Proficient

Certificates

PL 900
Resume Search
Nationality
Job category
City or country
Jobs
Candidates
Blog
Me