DIANA SERWAA

Designer
Female22 y/oCAD design/drawing/Costume DesignLive in GhanaNationality Ghana
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Summary

Good day, I am writing with immense enthusiasm to express my keen interest in the role at ant company. I have a strong determination to succeed and also contribute greatly to the success of your company. With a proven background in providing comprehensive technical and client support, coupled with strong interpersonal and problem-solving abilities, I am confident in my capacity to deliver outstanding service and significantly contribute to your team’s success. Throughout my work experience as a Helpdesk Support and Sales & Production Support Intern at AICL and TSG, I honed my ability to effectively engage with diverse clients via phone, email, and in-person. My experience involved not only resolving complex technical issues promptly but also guiding customers through product selection and purchase processes, ensuring their complete satisfaction. I consistently applied a detail-oriented approach to tasks such as quality checks and design work using Adobe Photoshop, demonstrating my commitment to precision and excellence in every aspect of client interaction and operational support. My academic pursuit of a Bachelor of Science in Textiles Design and Technology has further equipped me with analytical thinking, adaptability, and a unique perspective on product lifecycle and quality assurance, which I believe are highly valuable in understanding administrative roles and providing tailored solutions. I am adept at time management, excel in team-oriented environments, and possess a strong proficiency in essential software like Microsoft Office Suite, further enhancing my ability to manage inquiries and administrative tasks efficiently. I am particularly drawn to the opportunity to contribute my skills within the dynamic environment of your company. I am highly adaptable, eager to embrace new challenges. Thank you for considering my application. My attached CV provides further details on my experience and qualifications. I am eager to discuss how my dedication to customer satisfaction and my proven abilities can benefit the success of the any company and welcome the opportunity for an interview at your earliest convenience. Sincerely, Diana Serwaa Boateng.

Work experience

Sales and Production Support Representative

TSG
2024.04-2024.11(8 months)
· Conducted rigorous quality assurance on finished textile products in the Making Up department, ensuring precise adherence to company standards, branding, and construction accuracy. · Collaborated actively with the production team, gaining a comprehensive understanding of manufacturing processes and offering support to optimize operations and product integrity. · Applied product knowledge and problem-solving skills to guide client selection, ensuring optimal outcomes and product suitability based on technical specifications. · Addressed product-related inquiries and provided effective solutions, enhancing customer satisfaction and product understanding.

Helpdesk Support Representative

AICL
2023.07-2023.11(5 months)
· Utilized Adobe Photoshop to conceptualize and create intricate fabric designs for the design studio, demonstrating creativity and attention to detail. · Performed meticulous quality inspections of printed fabrics, evaluating quality grades and ensuring accurate application of company branding (logos, stitches) to maintain product integrity. · Provided comprehensive technical and product assistance to a diverse client base, developing strong communication and problem-solving skills in a product-focused environment.

Educational experience

Kwame Nkrumah University Of Science And Technology, Ghana

Textiles Design and Technology
2021.10-Current(4 years)
A Bachelor of Science in Textiles Design And Technology student. With great knowledge in textile science and designing of textile goods.

Languages

English
Native

Skills

Management
Good communication
Ms Office
Sales Analytic Tools
Ms PowerPoint
Spreadsheet
Adobe Illustrator
Ms excel
Adobe Photoshop
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