North America Services Operations - Division of Life Sciences Solutions Handled all tasks for the US West Coast and Central Regions for installations, upgrade and training calls after the selling process of qPCR, Sequencing, HID Sequencing and Compliance (IqOq) instruments. •Improved by 15% the time of releasing and amending random SM05 errors found in SAP daily Sales Orders Reports by creating guidelines in Microsoft Word.•Reduced time of processing high volume identical calls in one-order by half by identifying time consuming steps in SAP calls. •Processed daily mornings Sales Orders and Shipping reports, including warranties (via SAP and Excel).•Created, updated and dispatched installations, trainings, upgraded notifications, sending them to the appropriate FSE (Field Service Engineer), FAS (Field Applications Scientist) of that region using SAP and E1 (Oracle) systems. •Maintained SAP accounts (including creating and updating warranties), created customer’s partners and respectively link them. •Reviewed all installations, trainings, interacting with the district managers, engineers, trainers, sales reps and service sales managers.

Medical technology company, leader in the market, focused on developing and commercializing products designed to selectively reduce stubborn fat that may not respond to diet or exercise.. *Filled role as the liaison between international regional sales managers, distributors and their customers. * Managed entire distributor cash process from initial purchase to revenue recognition, cross functioning with different divisions: accounts payable, shipping and handling , regulatory division and international marketing. * Processed orders from the 3 global regions (LATAM, EMEA and APAC) and successfully orchestrated on-time release of 80% of international shipments, including complex orders that arrived shortly before quarters end.

•Independently released shipments to Latin America and Caribbean countries, verifying all documentation complied with US export and import regulations.•Took initiative to oversee homologation process and compared sales contracts, saving thousands of dollars by preventing shipments with wrong equipment to countries with strict import regulations. •Issued shipping documents, proforma and commercial invoices, SLI forms, and packing lists. •Worked closely with several accounts teams and Export Compliance Division to clarify precise shipping and delivery process of telecom equipment. •Identified possible discrepancies with complex shipments, ensured all deadlines were consistently met, and maintained high levels of customer satisfaction.•Designed and implemented new method for issuing customer order forms, improving entire process of timely shipping to Latin America countries by 40%.•Cut pre-shipping approvals timing for shipping to Brazil.

•Coordinated diverse import and export transactions with ocean shipping companies and couriers for multinational company specializing in water coolers and water dispensing valves. •Communicated effectively with customers from South America and Europe and suppliers from China and Korea. Reviewed annual sales reports, managed inventory of water coolers spare parts, and performed market research. •Issued all necessary documentation, resolving timely delivery and quality issues, and negotiating freight quote with international forwarders.•Played key role during annual 30% increase in water cooler sales to Mexico by researching and negotiating highly competitive freight quotes with freightquote.com (company that consolidates all main USA trucking companies).•Saved company thousands of dollars by successfully stopping shipping of 4 F.C.L. coolers ($240K) at Ningbo Port, China before departure to USA and export to Mexico, which prevented possible cancellation of future orders.•Recognized for dedication, tenacity, dependability, and product knowledge; verified all photographs and importer’s logos printed on water coolers were in accordance with each contract.