
Despoina
General Manager
Female40 y/oPre-sales customer service/After-sales customer service/Telephone customer service/Customer Service Specialist/HR Specialist/Assistant/Executive Director/Sales representative/Customer Representative/Other language translation/CEO/President/General ManagerLive in GreeceNationality Greece
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Work experience
General Manager
gabbiano men2013.10-2023.02(9 years)Gabbiano men • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries. • Organized budgets and achieved margin targets consistently to stay on track with growth plans. • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. • Devised, deployed and monitored processes to boost long-term business success and increase profit levels. • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets. • Increased sales by establishing goals and overseeing performance. • Discovered areas of improvement by generating operational and sales reports. • Managed budget implementations, employee reviews, training, schedules and contract negotiations. • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy. • Oversaw global product development and partner relationships, enabling footprint expansion into new markets. • Reduced operational risks while organizing sales and forecast performance trends. • Held weekly meetings, to identify techniques to overcome sales obstacles. • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions. • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development. • Developed and maintained relationships with customers and suppliers through continual communication. • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.Buildings Census
ELSTAT2021.08-2022.03(8 months)ELSTAT– Thessaloniki, Greece • statistical information on the buildings’ wealth of Greece. • record the number of buildings and collect data on their composition in terms of floors, as well as on other characteristics (construction materials, use, construction period, etc.). • Provide detailed data for all the administrative divisions of Greece. • Supervision the process of Population-Housing CensusArea controller
gabbiano men2011.09-2013.10(2 years)Gabbiano men • Prepared business plans to help strategically direct business operations and strengthen controls. • Efficiently managing cash flows. • Reviewed documents and data to give accurate presentations and forecasts to upper management. • Developed and implemented performance improvement strategies and plans to promote continuous improvement. • Collaborated with team members to achieve target results also with merchandisers and logistics on delivery schedules. • Resolved conflicts and negotiated mutually beneficial agreements between parties. • Demonstrated respect, friendliness and willingness to help wherever needed. • Store and partner stores visits. • Carried out day-to-day duties accurately and efficiently. • Improved operations through consistent hard work and dedication. • Strong control operations in order to achieve the best customer eperience. • Proved successful working within tight deadlines and fast-paced atmosphere. • Actively listened to customers' requests, confirming full understanding before addressing concerns. • Contract management in order to reach the best store level. • Sales and cost forecast for coming months. • Talents identification and store team management to achieve optimal sales. • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. • Prepared variety of different written communications, reports and documentsHR and Recruiting Assistant
gabbiano men2010.07-2011.09(a year)Gabbiano men • Promptly corresponded with applicants and coordinated and conducted interviews. • Oversaw and managed hiring process and assisted human resources. • Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration. • Reviewed and screened applicant resumes to identify qualified candidates. • Partnered with management team to coordinate on-boarding and off-boarding processes. • Documented human resources records and maintained confidentiality of sensitive personal information. • Coordinated and set up meeting materials, presentations and audiovisual systems. • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration. • Hired employees and initiated new hire paperwork process. • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates. • Supported programs by preparing worksheets, gathering communication materials and coordinating meetings. • Evaluated strengths and weaknesses of candidates. • Developed and deepened relationships with college representatives to meet with graduating seniors for recruitment. • Pre-screened applicants and scheduled interviews with appropriate team members if needed. • Communicated with applicants across various stages of hiring process. • Placed initial review calls with applicants as requested by HR manager. • Maintained and organized electronic files for applicants and tracked feedback created throughout interview process. • Create and wrote job postings for vacant positions on websites.Sales representative
gabbiano men2009.09-2010.07(a year)Gabbiano men • Met with existing customers and prospects to discuss business needs and recommend optimal solutions. • Developed and delivered engaging sales presentations to convey product benefits. • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue. • Expanded customer base and boosted profit within product line. • Determined problem areas and resolved issues related to profitability and business objective achievement. • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction. • Evaluated inventory and delivery needs and optimized strategies to meet customer demands. • Attended advanced training sessions and conferences to increase product knowledge and productivity.Land Surveyor
Municipality of Neapolis- Sykeon2008.09-2009.07(a year)Built survey maps for different requirements. • Use equipment to complete field surveys. • Performed boundary and topographic land surveys. • Increased customer satisfaction by resolving issues. • Resolved problems, improved operations and provided exceptional client support. • Created visual presentations of topographical characteristics using QGIS and ArcGIS. • Compiled measurement and marker data from plans and drawings using public records to determine geographical boundaries of land parcels and utility locations. • Employed GPS technology to pinpoint baseline and defining boundaries of town residential lots. • Entered legal descriptions, lot sizes and other data into online databases through AutoCAD, SurvCAD and CADD interfaces. • Prepared GIS maps and written reports clearly depicting boundaries, landmarks and notable geographical features and load data for design use. Camp counselor, Summer ’98 Glaroi Camp, Pefkoxori - Chalkidiki
Educational experience
Kingston University
MBA2008.09-2009.09(a year)Master in Business administrationKingston University
business administration2007.09-2008.09(a year)Ma ins business
Languages
English
Skilled
Greek
Native
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