Assisted users in multiple languages via email, handling inquiries, confirmations, and complaints with accuracy and efficiency. Utilized the right tools and methods to ensure prompt and professional responses. Resolved technical issues, de-escalated conflicts, and identified effective solutions or alternatives to address complex problems, all while delivering exceptional customer care.

Provided high-quality chat support by promptly addressing customer concerns, troubleshooting technical issues, and ensuring satisfaction. Efficiently managed multiple conversations while maintaining accuracy and professionalism. Colaborated with teams to resolve complex issues, improving resolution times, and consistently received positive feedback for exceptional problem solving and service.

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