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Senior Technical Support Engineer
New York City Metropolitan AreaNationality United States
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Summary
Strong experience in systems troubleshooting, configuration, installation and maintenance. Extensive analytical and problem-solving skills, technical support and sense of customer perspective. Strong ability to quickly adapt to new environments and learn new technologies. Passion for continuous process improvement.
Work experience
Senior Technical Support Engineer
Medidata Solutions2024.04-Current(2 years)Technical Support Engineer
Medidata Solutions2021.07-2024.04(3 years)Senior Technical Support Specialist
Medidata Solutions2018.01-2021.07(4 years)Release Engineer and IT Support
Xybion Corporation2007.10-2018.01(10 years)Team Lead/Help Desk Supervisor
C3i Healthcare Connections, a Division of Telerx2007.01-2007.10(10 months)Tier2 Help Desk Analyst
C3i Healthcare Connections, a Division of Telerx2005.10-2007.01(a year)Help Desk Analyst
C3i Healthcare Connections, a Division of Telerx2001.02-2005.10(5 years)
Educational experience
New Jersey City University
Bachelor’s Degree Computer Sciences
Languages
English
French
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