Work experience

• Site Reliability Senior Engineer

  Huawei Pte. Ltd.

  2022.10-Current

  (4 years)

  • Serve as Service Owner for core business platforms including Advertise Rebate, Wearable & Health Cloud, HOTA EMUI, and Smart Home, with accountability for service stability, security, cost efficiency, and operational excellence. • Established weekly, monthly, and annual operational governance covering service quality, resource optimization, security compliance, change management, incident response, business continuity, and SRE priorities. • Lead annual business continuity and resilience drills, defining failure scenarios, RPO/RTO targets, execution plans, post-drill analysis, and remediation tracking. • Engineered high-availability improvements for the AIOps platform by optimizing real-time data pipelines and storage for low-latency reporting and anomaly detection while reducing infrastructure cost. • Led network and security hardening initiatives, including ACL remediation, CDN migration, automated CDN failover, global domain traffic governance, and security vulnerability remediation. • Collaborate with R&D and security teams to achieve 100% vulnerability remediation within SLA and standardize operational governance and best practices. • Designed and executed a structured new-hire onboarding programme covering organizational structure, operational controls, security compliance, and platform operations. Selected Achievements • Reduced monthly production alerts from nearly 1,000 to fewer than 300 through systematic alert analysis and daily collaboration with development teams. • Identified and optimized VM resource consumption across microservices, enabling the release of nearly 200 underutilized VMs. • Led a major AIOps platform migration covering 182 pipelines, 72 aggregation tasks, 76 anomaly-detection tasks, and 372 dashboards with zero data loss and zero downtime.
• Technology Architecture Delivery Senior Analyst

  Accenture Pte. Ltd., Singapore

  2020.10-2022.09

  (2 years)

  • Provided DevOps and environment support for production and testing landscapes, enabling development and functional teams to execute business activities while maintaining compliance with corporate security policies. • Monitored and optimized cloud resource consumption to balance application performance, capacity, and infrastructure cost. • Remediated vulnerabilities across Production and SIT environments and supported technology migration and modernization initiatives. Selected Achievements • Developed a standardized FTP-based system-to-cloud file migration solution, improving infrastructure adaptability and supporting future modernization. • Led migration of a complex legacy system within the SIT environment, proactively resolving software vulnerabilities and contributing to annual cost savings of up to USD 20,000.
• System Analyst

  Accenture Pte. Ltd., Singapore

  2019.04-2022.09

  (3 years)

  • Facilitated solution design sessions involving developers, business analysts, testers, and stakeholders to align technical solutions with business objectives. • Analyzed test coverage and prioritized critical test scenarios to improve testing effectiveness and solution quality. • Led User Acceptance Testing walkthroughs, coordinated stakeholder feedback, and supported issue resolution through closure. Selected Achievements • Delivered a 30-man-day service request integrating the ComCare Subsidy process into the MOE Bill Generation process, supporting automated processing and grant distribution. • Contributed to an 86-man-day government school billing refund solution, improving the handling and efficiency of refund transactions.
• Sales Executive

  Hatten Properties, Malaysia

  2018.02-2019.02

  (a year)

  • Managed relationships with new and existing clients across multiple Malaysian states and represented the company in customer, legal, and financial engagements. • Supported negotiations and coordinated stakeholder requirements to drive sales and maintain customer expectations. • Guided team members in effective use of the company's web application.
• System Engineer

  Infineon Technologies, Malaysia

  2016.01-2018.01

  (2 years)

  • Supported the operation and maintenance of middleware applications for international stakeholders. • Troubleshot application issues and coordinated version upgrades to resolve defects and enable enhancements. • Supported infrastructure setup and system integration for new regions and business requirements. • Executed maintenance activities including plant shutdown support, quarterly patching, and urgent incident response.
• trainee - manufacturing it system developer

  AUO SunPower, Malaysia

  2015.03-2015.06

  (4 months)

  • Developed hands-on experience supporting Manufacturing IT systems and production-line applications. • Contributed to the implementation and integration of solutions designed to improve production-line operations.

Educational experience

• Multimedia University, Melaka, Malaysia

  artificial intelligence
• Multimedia University, Melaka, Malaysia

  Business Information Systems

Languages