Work experience

• Fraud Quality Specialist IV / Training Lead

  JP MORGAN CHASE

  2017.09-Current

  (8 years)

  Developed and delivered training for new team members, using interactive materials and clear communication to ensure understanding Led small groups, explained complex ideas simply, and fostered a positive, inclusive team culture Recognized for patience, encouragement, and helping others master new skills
• Sales Lead/Assistant Manager

  GYMBOREE CORPORATION

  2013.05-2017.06

  (4 years)

  Supervised and mentored a diverse team, providing guidance and support to new associates Created a welcoming, positive environment for children and families, adapting communication style to suit young learners Organized interactive activities and ensured every child felt included and valued

Educational experience

• Arizona State University

  Criminology and Criminal Justice

  2024.01-Current

  (2 years)

  BS - Criminology and Criminal Justice taking online classes and expected graduation date is 12/15/2025
• Phoenix College

  Applied Science in Forensic Science

  2019.08-2021.05

  (2 years)

  AAS - Forensic Science CCL - Crime Scene Investigation

Languages