71% First-generation college graduate, recently gained customer support experience at Fortinet while previously holding diverse customer-interaction roles such as cashier and sales associate. Currently located in San Jose, CA, within the specified region, but lacks prior work experience at Accenture. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. Candidate has customer support experience at Fortinet and past customer-facing roles at other organizations, which likely included handling multiple forms of communication. 2, Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions. There is no specific evidence the candidate handled order management tasks such as returns or exchanges, even in roles requiring customer interaction. 3, High school diploma or diploma Candidate is a college graduate, which satisfies the requirement. 4, Graduate within recent 7 years. Candidate noted being a first-generation college graduate and has recent experience, implying graduation within the last 7 years. 5, Located in San Francisco Bay Area, USA. Candidate is currently located in San Jose, CA, which is within the San Francisco Bay Area. 6, Now or before work for company "Accenture". There is no evidence that the candidate has worked for Accenture in the past or is currently working there.