Work experience

• Advanced Technical Support Engineer

  HeyGears

  2021.12-Current

  (5 years)

  - Perform On-site/ Remote support for customers to install and operate 3D printers in the Asia Pacific region including Australia, Japan, Philippines, Indonesia, Malaysia, Thailand, India, and Vietnam. - Online support Agents’ technicians and customers to fix errors. - Training Agents, and customers on new products, technical knowledge, and maintenance. - Participate in internal training courses to update the 3D printing area as well as new products released.
• Field Services Engineer

  Lectra

  2020.02-2021.12

  (2 years)

  Be in charge of ensuring the machines working smoothly as well as available spare parts. - Making pre-installation and technical consulting for customer the new machines. - Providing maintenance training for customer’s employees. - Scheduling visiting and auditing the machine for preventive maintenance. - Performing corrective troubleshooting problems and errors on response time to avoid amount of breaking-down time onsite and remotely. - Coordinating with sale and contract team to introduce and selling consumables, spare parts as well as maintenance kits for Lectra’s equipment. - Internal training many types of Lectra’s high-tech machine involve Software, electrical, mechanical and pneumatic systems and maintenance. - Assist and support coworker as well as training newbie. Show less

Educational experience

• Ho Chi Minh University of Technology

  Bachelor's degree, Mechanical Engineering/Mechanical Technology/Technician

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