With over 20 years of international experience across the Americas, Asia-Pacific, and the Middle East, I have consistently delivered transformational leadership in cargo operations, logistics, and business management. Throughout my career, I have successfully led multiple Business Units with full P&L responsibility, overseeing substantial budgets and cargo volumes while driving strategic initiatives that result in operational efficiency, profitability, and growth. My approach to leadership is anchored in a deep understanding of strategic planning and execution, ensuring that business objectives are met and exceeded. As Regional Manager for UAE and the Cargo Operations Center at Etihad Airways, I was instrumental in transforming the service delivery framework, merging it with the Cargo Contact Centre, which resulted in a 90% positive resolution rate from a significant volume of annual customer interactions. I also pioneered the development of a new Cargo Control Centre, built through multi-stakeholder consensus, which continues to drive proactive operational excellence, elevating customer service standards and operational responsiveness. I have a proven track record of managing large-scale P&Ls and implementing performance-enhancing tools such as balanced scorecards, KPIs, SLAs, and dashboards to align financial goals with operational execution. My ability to optimize resources, streamline processes, and implement cutting-edge digital transformation strategies has consistently improved productivity, cost efficiency, and employee engagement across all areas of responsibility. In addition to my corporate leadership, I am serving as an Advisory Board Member for the NGO Be-The-Business (UK). In this role, I leverage my expertise in strategic planning and business operations to support the UK’s small and medium-sized enterprises (SMEs) in enhancing their productivity. Working closely with business leaders, I provide strategic guidance and facilitate connections to industry influencers, helping SMEs navigate complex challenges and drive sustainable growth. Whether leading a Business Unit with full P&L accountability or advising organizations on strategic growth and operational excellence, my focus remains on delivering long-term value, driving innovation, and cultivating high-performance cultures that thrive in competitive and dynamic environments.