Work experience

• Analyst-Experiential Marketing

  Verizon

  2025.04-Current

  (5 months)

  • Coordinate and execute local marketing initiatives across the Pacific region, driving community engagement through strategic event sponsorships and brand activations. • Serve as the primary liaison between the Verizon marketing team and external event organizers, managing event logistics, vendor relationships, and activation readiness. • Collaborate with retail leadership and indirect partners to secure staffing, facilitate offsite event requests, and ensure compliance with brand and legal requirements. • Develop internal communications including promotional material distribution, event recaps, and executive summaries to highlight ROI and strategic impact. • Contribute to cross-functional project planning, including sponsorships negotiations, on-site logistics, and post-event reporting to strengthen local market presence.
• Solution Specialist/Key Holder

  Verizon Wireless

  2016.11-2025.04

  (8 years)

  • Simplify complex technological processes through personalized customer interactions. • Responsible for store opening and closing duties, ensuring smooth daily operations. • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed. • Identified opportunities for upselling additional services, resulting in increased revenue for the company. • Increased productivity by collaborating with management to develop process improvements.
• Resource Management Consultant

  Verizon Wireless

  2010.09-2016.11

  (6 years)

  Oversaw branded materials including promo flyers, giveaways, and displays. • Project Management Managed multiple concurrent projects with tight deadlines. • Logistics & Operations Management Managed end-to-end event logistics, including staffing, scheduling, on-site setup, and promotional material coordination. • Tools & Platforms Microsoft Office, Smartsheet, Google Suite, Tableau. • Optimized call center operations by managing schedules and timesheets for 100+ employees, improving staffing efficiency and reducing scheduling conflicts. • Partnered with the Associate Director to track and analyze performance metrics, enabling data-driven decisions that enhanced team productivity. • Designed and automated advanced Excel reports, cutting reporting time by 30% and improving accuracy. • Resolved critical ACSS system outages, restoring functionality and minimizing downtime for customer service representatives. • Delivered engaging presentations to leadership and staff, translating complex performance data into actionable insights. • Coordinated multiple high-priority projects under tight deadlines, ensuring consistent on-time delivery.

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