Work experience

• Administrative Assistant

  42 Bar & Grill

  2024.02-2025.05

  (a year)

  • Managed digital and print marketing communications, increasing audience engagement by 30%. • Assisted with scheduling, event coordination, and team communications. • Created promotional materials using Canva and managed social media for brand visibility. • Trained and onboarded new staff, maintaining accurate documentation and processes.
• Administrative Assistant

  Accredo Specialty Pharmacy / Cigna

  2020.11-2023.10

  (3 years)

  • Handled high volumes of customer inquiries and escalations via digital channels. • Researched and resolved technical issues by collaborating with cross-functional teams. • Coordinated department-wide events, including logistics and travel for multi-day functions. • Created training guides, FAQs, and internal documentation to support team operations. • Collected and analyzed customer feedback to improve service and digital experience.
• Administrative Assistant

  WKND Hang Suite

  2018.01-2020.09

  (3 years)

  • Oversaw daily shift reports, maintained operational records, and processed transactions. • Coordinated internal communications and assisted with event planning. • Promoted menu items and provided top-tier service to maintain customer satisfaction.
• Administrative Support Representative

  Conduit Global

  2017.12-2018.05

  (6 months)

  • Responded to customer calls, documenting and resolving issues efficiently. • Applied administrative procedures to track inquiries and escalate urgent matters. • Assisted team leads with call metrics and scheduling.
• Administrative Clerk / Cashier

  gordin's liquor & wine

  2016.02-2017.04

  (a year)

  • Processed daily transactions and maintained accurate inventory reports. • Organized stockroom supplies and supported ordering and vendor coordination. • Provided friendly customer service and front-desk support.
• Sales & Admin Assistant

  Nashville Group

  2015.05-2016.01

  (9 months)

  • Supported direct sales operations by scheduling meetings and managing records. • Trained new hires and managed internal documentation. • Maintained CRM system and updated contact information for B2B clients.

Educational experience

• l'ecole culinaire

  in Hospitality & Restaurant Management

  2017.05-2018.11

  (2 years)

  2 years completed
• White Station High School

  High School Diploma

  2010.08-2014.05

  (4 years)

  4 years completed

Languages