Courtney
Tier 2 Technical Support Customer Service
FemaleLive in United StatesNationality
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Work experience
Tier 2 Technical Support Customer Service
AtoB2022.03-Current(3 years)(3 years 5 months)Customer Service - Technical Support Supervisor
WeShape2019.03-2022.06(3 years)(3 years 4 months) Leading a team that provides technical customer support for WeShape's products and services. Upon establishing secure methods of separating Technical Support from Account/ Billing within the customer service department, and then practicing with processes that would better set up workers for success, I acted as the first level escalation point for more complex or critical customer issues and inquiries. Acknowledgement of issues and tested resolutions in a timely manor greatly ensured positive customer experiences.Starbucks Shift Supervisor
Starbucks2014.03-2019.03(5 years)(5 years 1 month)Tax Specialist
H&R Block2017.09-2018.05(9 months)Accumulating an expertise on current tax laws and guiding companies and clients through increasingly complex tax regulations. Providing clientele with strategic guidance on tax planning, monitoring, and compliance.
Educational experience
Arizona State University
Criminal Justice and Corrections2018.01-2024.01(6 years)Cabrillo College
AA, Anthropology2013.01-2017.01(4 years)
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