Work experience

• L1 Service Desk Technician

  Milestone Technologies (Uber Sunnyvale Office)

  2025.01-2025.08

  (8 months)

  •Provide direct support to users at the help desk, addressing a wide range of issues related to hardware, software, and system functionality. •Facilitate the onboarding process for new hires by assisting with hardware and peripheral setup, ensuring a seamless transition into their roles. •Efficiently resolve and close service tickets, addressing application access issues and hardware malfunctions within established timelines.
• IT Support Specialist

  Penumbra Inc.

  2023.12-2025.01

  (a year)

  •Diagnosed and tested various software and hardware solutions to solve user issues on Windows and Mac machines, resolving 40+ tickets weekly. •Managed asset inventory using ServiceNow, ensuring that all company devices were properly labeled as to their current status and location. •Organized hardware storage and configured devices before deployment, allowing for fast and efficient employee onboarding and hardware upgrades.
• Dynamic PC Support Technician

  World Wide Tech Services

  2023.10-2023.12

  (3 months)

  •Proficiently restored and serviced PCs to optimal functionality by diagnosing the issues and replacing defective parts. •Ensured that repaired PCs operate properly by running diagnostics and confirming customer satisfaction with the repair.

Educational experience

• San Jose State University

  History

  2018.08-2022.07

  (4 years)

Certificates