Collins

Data Taxonomist II
Male22 y/oCustomer Success/HR Specialist/Assistant/Sales Administration/Back Office/Sales business analysis/English Teacher/Language Teacher/English Translation/Administrative Specialist/Assistant/Customer Service Manager/Supervisor/Warehouse Management/Warehouse Manager/Supervisor/Matching/sorting/picking/shipping/Hotel reception/Front Office Manager/Hotel Manager/Etiquette and reception staff/Editor/Writing/ReporterLive in KenyaNationality Kenya
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Work experience

  • Data Taxonomist II

    Instacart
    2023.01-Current(3 years)
    - I audit Tax and Weight for Aldi, Walmart, Instacart, and Costco daily transactions. Developed and implemented data taxonomies to improve data organization and retrieval efficiency within the organization. - Collaborated with cross-functional teams to ensure data compliance with industry standards and regulations. - Conducted regular audits and assessments of data categorization, making recommendations for enhancements and improvements. - Streamlined data classification processes, resulting in a 20% increase in accuracy and efficiency. - Trained and educated team members on best practices for maintaining and categorizing data effectively.
  • Customer Service Representative

    Instacart
    2023.01-Current(3 years)
    - Provided exceptional customer service through effective communication and problem-solving skills, resulting in a high satisfaction rate among clients. - Managed and resolved customer inquiries and issues in a timely and professional manner, leading to increased customer retention. - Collaborated with team members to streamline processes and improve overall customer service efficiency, contributing to a more positive customer experience. - Utilized emails, chats, and calls to provide timely support to customers.
  • Personal Assistant

    So They Can
    2022.01-2023.01(a year)
    - Coordinated travel arrangements, meetings, and daily schedules for a busy executive, ensuring all commitments were met on time and with accuracy. - Managed confidential information and communication with internal and external stakeholders, maintaining a high level of professionalism at all times. - Anticipated the executive's needs and proactively handled tasks to streamline workflow and optimize productivity. - Prepared presentations, reports, and correspondence, demonstrating strong attention to detail and effective communication skills. - Result: Successfully supported the executive in achieving goals and maximizing efficiency in daily operations.
  • Warehouse Manager

    Amazon
    2021.01-2022.01(a year)
    - Managed a team of 15 warehouse staff, overseeing daily operations, inventory management, and shipping/receiving processes. - Implemented new efficiency measures that reduced order processing time by 20% and increased on-time deliveries by 15%. - Developed training programs to improve staff productivity and ensure compliance with safety regulations. - Improved warehouse organization and layout, leading to a 10% reduction in storage space utilization while maintaining efficiency.

Educational experience

  • Jomo Keyatta University

    Human Resource Management
    2021.10-2023.09(2 years)
    University Studies
  • Menengai High School

    English Language
    2014.10-2021.12(7 years)
    Highschool Diploma

Languages

English
Native
Chinese (Mandarin)
A little

Skills

Empathy
Problem Solving
Critical Thinking
Driving
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