Work experience

• Data Taxonomist II

  Instacart

  2023.01-Current

  (3 years)

  - I audit Tax and Weight for Aldi, Walmart, Instacart, and Costco daily transactions. Developed and implemented data taxonomies to improve data organization and retrieval efficiency within the organization. - Collaborated with cross-functional teams to ensure data compliance with industry standards and regulations. - Conducted regular audits and assessments of data categorization, making recommendations for enhancements and improvements. - Streamlined data classification processes, resulting in a 20% increase in accuracy and efficiency. - Trained and educated team members on best practices for maintaining and categorizing data effectively.
• Customer Service Representative

  Instacart

  2023.01-Current

  (3 years)

  - Provided exceptional customer service through effective communication and problem-solving skills, resulting in a high satisfaction rate among clients. - Managed and resolved customer inquiries and issues in a timely and professional manner, leading to increased customer retention. - Collaborated with team members to streamline processes and improve overall customer service efficiency, contributing to a more positive customer experience. - Utilized emails, chats, and calls to provide timely support to customers.
• Personal Assistant

  So They Can

  2022.01-2023.01

  (a year)

  - Coordinated travel arrangements, meetings, and daily schedules for a busy executive, ensuring all commitments were met on time and with accuracy. - Managed confidential information and communication with internal and external stakeholders, maintaining a high level of professionalism at all times. - Anticipated the executive's needs and proactively handled tasks to streamline workflow and optimize productivity. - Prepared presentations, reports, and correspondence, demonstrating strong attention to detail and effective communication skills. - Result: Successfully supported the executive in achieving goals and maximizing efficiency in daily operations.
• Warehouse Manager

  Amazon

  2021.01-2022.01

  (a year)

  - Managed a team of 15 warehouse staff, overseeing daily operations, inventory management, and shipping/receiving processes. - Implemented new efficiency measures that reduced order processing time by 20% and increased on-time deliveries by 15%. - Developed training programs to improve staff productivity and ensure compliance with safety regulations. - Improved warehouse organization and layout, leading to a 10% reduction in storage space utilization while maintaining efficiency.

Educational experience

• Jomo Keyatta University

  Human Resource Management

  2021.10-2023.09

  (2 years)

  University Studies
• Menengai High School

  English Language

  2014.10-2021.12

  (7 years)

  Highschool Diploma

Languages

Skills