Claude's Resume

Claude

Senior Customer Service Engineer

Florence

Nationality United States

Summary

Field Service Technician with over 29 years of experience working with analogue and digital printing technologies. During those 29 years I have repaired and maintained multiple versions of copiers, faxes, printers, scanners, and a multitude of front ends including, but not limited to, Fiery, FreeFlow, DocUSP, and Mac. Have learned to adapt and develop skillsets to adjust to high pressure situations, customer expectations and requirements, machine capabilities, and providing customer satisfaction while maintaining business profitability by managing cost to repair equipment and provide an excellent level of service.

Work experience

Senior Customer Service Engineer
Xerox
1988.03-Current
(38 years)
•Visiting customer sites to complete repair analysis of their equipment. Communicate with customer to determine the problem with the equipment. Use RAPs to determine root cause of failure and implement cost effective solutions to resolve the problem. Communicate with customer to explain the repair and assure customer satisfaction with XEROX. •My roles within the group, as group leader, involve coordinating and facilitating meetings, balancing and distributing workload among the group, setting up and maintaining the yearly calendar for vacations and personal time off, being the lead focal for any and all projects handed down from upper management, comprising and distributing data to support expense management, retrofit coordination, customer satisfaction, machine performance, time management, inventory levels, part replenishment, documentation availability, training coordination, etc. Show less