96% Strong customer service background with relevant experience, well qualified for the role. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. Candidate has extensive experience in customer service at a high-volume airport branch, which likely includes handling inquiries via multiple channels, although specific mention of email and live chat is absent. 2, Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions. Candidate's role involved assisting customers throughout the rental process, which includes managing orders and returns, indicating relevant experience. 3, Minimum of 2 years in a customer service role, preferably within the consumer goods industry, with experience handling multichannel support. Candidate has 9 years of experience in customer service, exceeding the minimum requirement, although the industry is not consumer goods but rather rental services. 4, Education: High school diploma or equivalent. Candidate holds a Bachelor's degree, which exceeds the educational requirement. 5, Located in San Francisco Bay Area Candidate is located in San Francisco, California, which is within the Bay Area.