Negotiate contracts and pricing with clients to maximize revenue while ensuring customer satisfaction. Close sales deals and ensure all necessary documentation is completed. Work closely with the marketing team to develop promotional materials and campaigns.

Create and implement effective sales strategies to achieve hotel revenue goals. Analyze market trends and competition to identify opportunities for growth. Build and maintain strong relationships with clients for corporate accounts.

Building and maintaining relationships with key clients, understanding their needs, and providing solutions that meet their requirements. Developing and implementing sales strategies and plans to meet company objectives, including identifying target markets, setting sales goals, and creating sales forecasts.

Works closely with other departments within the hotel group to ensure that administrative services are provided efficiently and effectively Maintaining services, including financial records and personnel records Managing and supervising administrative and support staff

Provide administration support to Sales & Marketing Department and answering the sales enquiries Dispatches all required internal communication, including contracts, rooming lists, booking sheets and credit applications. Provide secretarial duties as required.

Maintain good relationship with high end hotels; develop potential F&B Pro machine business. Provide prevent after sales services including coffee knowledge training and coffee workshop. Present and develop the brand in events in Hotel.

Assist in the planning & executive of member promotions with the objective to increase members’ activities & membership database. Assist in the operations of the department, including marketing of promotions. Consolidation & generation of reports for the department Act as a liaison between various departments to ensure proper communication & smooth implementation of promotions

Managed an event team to plan and undertake operational duties Coordinated with event organizers for pre-event arrangements, booking confirmations and payments Produced and managed relevant reports Recruited qualified candidates and interviewing their salaries, training and organizing Supervised employee’s morale for improvement

Maintained lists of reservations on new enquiries and confirmed reservations Answered and followed up telephone enquiries Provided excellent customer service

Provided friendly and professional recommendation for guests Made reservations for customers speaking different languages (Cantonese, Mandarin, English & Japanese) Handled complains with excellent customer service skills