• Leading multiple Enterprise Monitoring Tools programs/projects across various regions (US, Europe, and the Middle East).• Providing Architect-level services for a range of monitoring tools such as SolarWinds Orion, LogicMonitor, AppDynamics, Dynatrace etc.• Designing Observability Architecture• Heading the Observability Tools Team Tower.• Ensuring customer satisfaction, managing escalations and monthly service level reporting.• Establishing and overseeing SLAs and OLAs, as well as vendor contracts and reviews.• Monitoring server hardware (Dell, HP, IBM, Cisco, etc.), operating systems (Linux, AIX, Windows, etc.), and applications (O365, Teams, SQL, etc.).• Overseeing network devices (routers, switches, WLCs, stack switches, APs, firewalls, network drives, end-user devices, etc.).• Supervising virtual infrastructures like Nutanix Clusters, VMware, AWS, Azure, etc.• Planning, designing, and executing integrations with various systems such as Service Now, AppNeta, MyXylitics, MoogSoft, Opsram, PagerDuty, etc.• Reviewing and approving all SOPs and KB Articles.• Identifying and spearheading automation opportunities in existing and new projects.• Leading multiple migration projects where customers sought to move monitoring tools from on-premises/cloud/Bare Metal to Public Cloud (AWS/Azure) infrastructure.• Developing and delivering High-Level Solution Documents (HLSD) and gathering requirements to support the documentation of program/project-scoped monitoring solutions.• Ensuring solution architecture compliance and alignment with published OSS Architecture blueprints, product, IT technology, and infrastructure roadmaps.• Conducting POCs in response to received RFPs.• Collaborating with clients, stakeholders, and vendors.• Accountable for service delivery performance, fulfilling customer expectations, and fostering future demand.• Conducting staff interviews, allocating staff to various projects, and overseeing performance assessments.

I lead a team of technical contributors, providing work direction, guidance, and coaching, as well as offering technical leadership for project and operation teams. My achievements include:• Implementing the BMC Remedy system.• Implementing various modules such as Change Management, Problem Management, Incident Management, and SRM.• Administering modules like Change Management, Problem Management, Incident Management, and SRM.• Successfully implementing SolarWinds and NetCool Tivoli systems.• Administering SolarWinds (NPM, NCM, NTA, SAM, WPM) systems.• Designing custom pollers using MIB OID’s to monitor specific functions of Routers, Switches, and Firewalls.• Working in Fault and Performance Monitoring.• Designing Custom Dashboards, alerting, and reporting with SolarWinds.• Deploying and upgrading the Airwatch-WorkSpaceOne (Mobile Device Management) application for the largest Middle East Service Provider.• Administering the Airwatch-WorkSpaceOne platform.• Troubleshooting issues related to Airwatch such as VPN, Proxy, Device Server, console server, SEG, etc.• Gaining experience in the installation, upgrade, and administration of Weblogic, Apache, IIS, and Tomcat.• Writing and fine-tuning SQL queries.• Participating in the upgrade of the Remedy system from ARS 9.1.03 to 19.08.• Being part of the BMC ITSM DR site setup project.• Planning and migrating various applications from Private Cloud to MS Azure Cloud.• Acquiring knowledge of AWS and Azure cloud tools.• Performing administration and troubleshooting issues related to Linux and Windows OS.• Upgrading Smart Reporting, RSSO, MidTier, and MyIT Servers.• Configuring, maintaining, and customizing the ITSM 9.1.03 / 19.08 suite.• Creating and modifying Reconciliation Jobs using the Spoon tool.• Managing SSL certificates (CSR generation, certificate installation, and keytool creation, etc.)• Conducting staff interviews, allocating to various projects, assessing performance, and mentoring.

• Responsible for Administration, Deployment and Technical issue resolution.• Part of UAT/ATP & Operation handover process.• Troubleshooting of apache/tomcat servers. • Installation and upgrades of apache/tomcat servers.• Memory/core dump analysis.• Function as the Single Point of Contact (SPOC) for Incident management & Trouble Tickets Handling.• Participate in Technical meeting & follow-up meetings.• Part of operational handover of 2 Projects (Interconnect & Mediation application).• Responsible to generate new enhancement request to vendor and coordinate with all stack holders. • Responsible to perform administration and troubleshoot issue related to Linux OS.• Responsible to upgrade & installation of application patches.• Write Shell script for various purposes like Health-check, monitoring, data purging etc.• SQL query writing and fine tuning.• Provide Technical Support for Solaris, Linux & SQL Plus based application and also involve in day to day activity.• SSL certificate management (CSR generation, certificate installation and keytool creation etc)• Trouble-shooting for issues related to Intec/Aricent Interconnect system.• Done pricing, reprising and rejection clearance on daily bases in Intec/Aricent Interconnect system.• Daily and monthly pricing report generation and delivery to various teams.• Data conversion rule configuration and troubleshooting.• CDR reconciliation to resolve disputes raised by different Service providers. • Monthly Invoice generation and supply to RA team.• Responsible to upgrade & installation of patches.• Ensured the required uptime and SLAs for Intec/Aricent system node/services by effective O&M for the application.• Troubleshoot the issues related to Solaris, Linux & SQL Plus.• Training and Knowledge Sharing to the team mates.• Analyze and troubleshoot the critical issue 24*7• Coordinate with the development team to solve critical L3 level issues.• Experienced to manage small application operation Team.

ICSS & Mediation:• Responsible for Deployment, configuration, technical issue resolution & customer query resolution.• Part of project team and deploy & provide technical support.• Responsible for Apache2 and Tomcat administration.• Written test cases & perform testing for ICSS product for UAT & also prepare test cases for various patches.• Write Shell script for various purpose like Health-check, monitoring etc.• Part of Project implementation, UAT/ATP & Operation handover process.• Installation and upgrades of Apache2 & Tomcat.• SSL certificate management (CSR generation, certificate installation and keytool creation etc)• Responsible to upgrade & installation of patches.• Ensured the required uptime and SLAs for ICSS, SPP & AMS nodes/services by effective O&M for the applications.• Experienced to Troubleshoot the issues related to Solaris, Linux & SQL Plus.• Experienced in work onsite & interact with various customers like Airtel (India, Bangladesh & Srilanka), Uninor, Telenor, QTL, VeeTime & VTL.• Provided product training to customers.STP (Signaling Transfer Point):-• Handling STP of Tekelec, based on MNP facility.• Ensuring the required uptime and SLAs for Tekelec STP node by effective O&M for the node.• Done UAT (User Acceptance Testing) of Tekelec STP & its features.• Create & Execute Test Cases for Hardware & Features of Tekelec STP• IP, ATM, HSL, LSL Link creation & MTP routing.• GTT configuration as per customer requirement.• Regular & scheduled Database & System backups on System & External media.• Regular Audit of STP database.• Knowledge of Hardware Installation & Software Commissioning of Tekelec STP.• Doing Report Analysis on daily bases & planning for new link creation if required.• SS7 Trace analysis for various call scenarios bases of customer requirement.• Analysis of alarms and performance of STP.• Upgrading software release of various cards of Tekelec STP.• RMA & Faulty Equipment handling & Replacement.

• Handling STP of Huawei, based on MNP facility. • Knowledge of Hardware Installation & Software Commissioning of Huawei STP.• Knowledge of Hardware Installation & Software Commissioning of Huawei SOFTX(MSS) & MGW.• Coordinate with the Idea Planning team (During Integration of SOFTX & MGW) & Idea Switch team (During Integration & Maintenance of SOFTX, MGW & STP).• Done UAT of MSS, MGW & STP of Huawei.• Create & Execute Test Cases for Hardware & Features testing of Huawei STP, MGW & MSS.• Worked with Idea switch Team to complete MNP Testing.• Coordinate with the Huawei TAC team to solve critical issues.• Maintain compliance to all the processes related to NSS O&M.• Analysis of alarms and performance of STP.• Identify and rectify hardware fault of STP, SOFTX & MGW.• Defining and generating of traffic reports.• Customer complains resolution.• Automation of routine processes.