Hired as part of a change management team to stir up the undergraduate offer and broaden international opportunities.• Spearheaded strategic planning and implementation of new curricular innovations in the BBA program, enhancing academic offerings and aligning curriculum with industry demands.• Developed and directed an immersive onboarding program for 600+ new undergraduates and a series of Welcome Back experiences for over 4,000 returning students annually, enhancing engagement and retention.• Managed a team of 18+ of program managers and coordinators to provide a world-class student experience that aligned with brand standards.• Directed new partnerships and collaborations with institutions abroad, resulting in a 18% increase in international mobility opportunities.• Facilitated international mobility experiences for +2,000 students, ensuring seamless processes and high satisfaction rates.

Delivered front-line customer service to students and the public, enhancing customer satisfaction rates.• Advised customers on programs, admissions, financial aid and special needs, ensuring accurate and comprehensive guidance.• Conducted preliminary screening of applications and channeled international and special needs applicants to the competent departments.

• Managed international partner contracts, ensuring compliance and growing the institutions international network in Europe.• Provided key administrative and coordination support to AVP, streamlining processes and enhancing efficiency, contributing operational performance.• Planned and oversaw AVP initiatives and events, successfully executing high-impact projects and increasing stakeholder engagement.

• Led the digital communication strategy (SEO, SEM, display, affiliation, emailing, CRM), enhancing brand visibility by 62% through targeted campaigns.• Conducted market research and web analytics, improving user engagement by analyzing metrics and social media monitoring.• Developed and executed content for the DACH market, increasing press release reach by 42% through effective online PR and consulting.

• Technical and non-technical translation of certificates and official documents, contracts, reports, legal opinions, user and travel guides, marketing materials and web pages, always focusing on linguistic quality and compliance. Proofreading, editing and post-editing.

• Managed Mobility Programs across 3 locations, enhancing student experience through strategic planning, improved processes and increased student engagement.• Grew global partnership network to align with the institutions international presence goal, securing new collaborations and increasing the international mobility rate by 62%.• Reported to the Head of International Relations (updates about partners and opportunities for new partnerships and cooperation, service improvement initiatives, statistics, operational and strategic recommendations for the Director of Education and the Management Board).• Advised decision makers about current global portfolio and aligned to current market demands.• National and international networking; PR and representation at all major international conferences• Designed and executed new improved application process to manage case overload and increase process efficiency.• Contract initiation, negotiation and relationship management.• Management of international partner database, webpage and promotional material• Designed and delivered intercultural communication and crisis management workshops• Advised applicants on academic matters (course planning, curriculum, academic requirements) and special needs.• Developed and implemented Internationalization and “Internationalization at Home” strategies, cross-campus coordination and staff training across three locations.• Oversaw a team of 5 coordinators and trained new staff members.

• Database management and maintenance.▪ Financial reporting, metric and statistics tracking. ▪ IT norms, data protection documents. ▪ Relationship building and nurturing with potential and existing individual and corporate donors. ▪ Fundraising and organization of events and donor galas.