Work experience

• Customer Service Manager

  Ultra Active Technology Limited

  2022.10-2024.03

  (2 years)

  Products: Audio-visual system & maintenance service Markets: HK · Prepare maintenance proposals for clients. · Client visit and discuss the maintenance status. · Arrange engineer schedule based on client's reported system fault. · Visit clients to warm up the business for both parties. · Handle customer complaints when needed.
• Senior International Account Service Representative

  New Balance International Limited, HK

  2016.10-2022.10

  (6 years)

  Products: Footwear and apparels Markets: Australia, New Zealand, South Africa, Korea, ASEAN, HK & China · Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. · Resolved problems, improved operations and provided exceptional service. · Used coordination and planning skills to achieve results according to schedule. · Improved operations through consistent hard work and dedication. · Oversee daily operations to ensure high levels of productivity. · Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor. · Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Sales and Marketing Executive

  Noyon Far East Limited, HK

  2013.09-2016.09

  (3 years)

  lace supplier mainly for lingerie areas Products: Lace · Cultivated and maintained strategic alliances with key partners and vendors. · Implemented sales and marketing program to support company objectives. · Built and cultivated long-term quality relationships with over 20 clients by addressing needs and providing superior customer service. · Developed new business relationships and maintained existing through regular communications and effective account management. · Worked independently with minimal supervision. · Arrange export shipment arrangements. · Prepared and deliver customer sales quotes. · Met existing customers to review current services and expand sales opportunities.
• Customer Services Assistant Asia Pacific

  Stokke Hong Kong Limited, HK

  2011.06-2013.09

  (2 years)

  Products: Strollers, highchairs, baby cots, carriers and other nursery items · Delivered exceptional level of service to each customer by listening to concerns and answering questions. · Used coordination and planning skills to achieve results according to schedule. · Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. · Demonstrated respect, friendliness and willingness to help wherever needed. · Arrange export shipment arrangement for customers. · Plan HK local delivery for HK distributors. · Identified issues, analyzed information and provided solutions to problems. · Served customers and followed outlined steps of service. · Participated in team-building activities to enhance working relationships.
• Marketing Executive

  EC Pack Industrial Limited, HK

  2010.03-2011.05

  (a year)

  Products: Cosmetics plastic bottles, aerosol and dispensing system, plastic closures Markets: Australia, Dubai, Saudi Arabia, Germany, Turkey, UK, Thailand…etc · Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers. · Worked with vendors to complete projects according to schedule and specifications. · Maintained complete database of files, contacts and project materials. · Arrange full set of shipment arrange for customers. · Prepare L/C payment with customers when needed. · Identified target audiences and devised campaigns to match target demographics and optimize results. · Onboarded new customers efficiently by developing database listings, uploading information and defining related lists. · Traveled to promote current programs and drive marketing through trade shows and industry conferences. · Compiled product, market and customer data to generate informed sales and profit projections.
• Marketing Assistant

  Beauty Shadow Co., Ltd., HK

  2008.03-2009.08

  (2 years)

  Products: Compact Fluorescent Lamp (CFL), LED, lamp fittings… Markets: Australia, Dubai, Saudi Arabia, Germany, Thailand…etc · Compiled product, market and customer data to generate informed sales and profit projections. · Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings. · Coordinated meetings between project members and clients to achieve sales target. · Arrange full set of export shipment arrange for customers. · Prepare L/C when needed. · Organized events and product presentations related to national conferences and conventions.

Educational experience

• Jinan University

  English For Business And Administration

  2004.09-2008.09

  (4 years)

Certificates