Work experience

• VIRTUAL ASSISTANT

  Freelance

  2023.01-Current

  (3 years)

  This is my portfolio: https://www.canva.com/design/DAFIMHzc6Lk/RdPWOabW4RHOv3UK9pBBeg/edit?utm_conten t=DAFIMHzc6Lk&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton Administrative tasks I perform: email management, calendar management, data entry, file organization, customer support Marketing & social media tasks I perform: social media specialist, social media management, content creation, graphic design, SEO optimization, email marketing Technical & specialized tasks I perform: bookkeeping, research, project management Customer & client support tasks I perform: appointment scheduling, follow-ups & reminders, client onboarding Writing & Editing tasks I perform: transcription Services, proofreading & editing, ghostwriting, creating ebooks or guides Notable achievements include: - I help business owners do what they do best, as they leave the admin tasks to me - I help businesses grow at a 30% rate
• PROOFREADER / COPY EDITOR (in Spanish)

  Freelance

  2015.09-Current

  (10 years)

  Meticulously review written content for errors in grammar, spelling, punctuation, and formatting. Ensure the final product is accurate, consistent, and mistake-free before the project is published. Check for consistency in style, formatting, and tone throughout the document. Verify the accuracy of facts, dates, and other statements within the text. Ensure the document follows established style guides and company policies. Work closely with authors and editors to address any questions or concerns and make necessary changes. Expected to complete my work within the specified deadlines. I've worked for restaurants, bars, websites, and small publishers, among others. Notable achievements include: - I help business owners grow by over 50% - Help companies have more credibility
• Induction team and social media specialist - virtual

  FOOD ADDICTION RESET

  2022.08-2024.07

  (2 years)

  Respond to comments and customer queries promptly, via email and social media platforms Set and implement social media and communication campaigns to align with marketing strategies Provide engaging text, image, and video content for social media accounts Welcome new members into our program and set them up with the right coach for them Work virtually, in a set schedule, always keeping in mind the company’s best interest Coordinate with Marketing, PR, and Communication teams to ensure brand consistency Build relationships with customers, potential customers, and industry professionals Stay up-to-date with digital technology trends Handle personal and sensitive information from our clients in a responsible and professional way Notable achievements include: - Helped establish the Instagram page and make it more user-friendly - Developed techniques to work better with my co-workers
• Interpreter

  LANGUAGE LINE SOLUTIONS

  2020.01-2022.06

  (2 years)

  Transcribe audio recordings into written documents, ensuring 100% detail and precision. Listen attentively to various types of content, such as interviews, meetings, or lectures, while capturing key information, speaker nuances, and context. Edit transcripts for clarity, grammar, and formatting, adhering to specific guidelines and deadlines. Maintain confidentiality of sensitive information and utilize transcription software to enhance efficiency My role required strong language skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
• Transcriptionist

  TranscribeMe

  2020.06-2021.11

  (a year)

  Read books to kids. I created a channel with no technology involved, just a book, my hands, and my reading Include books in English, Spanish, and some bilingual books too Promote literacy and reading in a fun and engaging way to kids Stay up to date with trendy books that children will like Notable achievements include: - Monetized my channel within the first 6 months - I have published over 350 videos
• Virtual Assistant

  SMALL CAKES

  2014.04-2020.05

  (6 years)

  Work without supervision in a constantly fast-paced environment Participate in regular feedback and coaching sessions to continually improve performance Perform duties as assigned Work under pressure and in some difficult circumstances, always showing professionalism and ability to handle the situation Provide the highest level of customer service during interpreting sessions Provide accurate and complete interpretation without paraphrasing Act professionally concerning appearance, conduct, and punctuality Always treat the client’s needs as a priority Complete all compliance training and keep all assignment-related information strictly confidential Report any random situations promptly, to keep constant communication with the company Attend training sessions as scheduled
• Marketing and social media specialist - virtual

  Spanish Language Institute

  2009.07-2014.07

  (5 years)

  Build relationships with customers, potential customers, and industry professionals Stay up-to-date with digital technology trends- Implemented social media strategies to reach as many customers as possible with campaigns, ads, reels, and trendy strategies Worked with professionalism, since I was working with customers’ personal information Always treated customers as a priority, keeping in mind their needs, to make them loyal customers in the future Notable achievements include: - Help the company grow by a 50% - Build a bigger audience on different social media platforms by increasing the number of followers by 80%

Educational experience

• University of Maryland Baltimore County

  Linguistics

  2015.08-2018.05

  (3 years)

  I received a Bachelor's in Linguistics
• Montgomery College

  modern language & linguistics - spanish

  2012.08-2014.12

  (2 years)

  I got an associate's degree

Languages