Work experience

• Customer Support Specialist/ Admin

  Corodata

  2023.12-Current

  (2 years)

  Providing multichannel support via phone, email, and in-person to resolve customer inquiries and complaints, escalating as needed. Managing order processes including scheduling, logistics, returns, and exchanges to ensure seamless transactions. Maintaining detailed CRM records of all customer interactions, ensuring data accuracy and compliance. Collaborating with sales and operations teams to share customer feedback for service and product improvements. Proving tutorials and troubleshooting for the client portal and answering questions regarding client processes for our services.
• Human Resources Assistant (Contract)

  MacCal

  2022.12-2023.12

  (a year)

  Responded to internal and external inquiries with professionalism, meeting response time and accuracy standards. Maintained confidential records in HRIS/CRM systems, ensuring compliance with company policies and data integrity. Coordinated schedules and communications across departments to improve efficiency and service quality.
• Talent Coordination Assistant

  Via Services

  2021.12-2022.12

  (a year)

  Delivered candidate and client support through phone, email, and live chat, ensuring positive experiences and timely resolutions. Collected and analyzed feedback from employees and to generate actionable reports for process enhancements. Partnered with management, sales, and marketing teams to improve service delivery and meet organizational goals.

Educational experience

• San Jose State University

  Bachelor degree of Sociology

  2016.12-2019.12

  (3 years)

Languages