•Interview, hire, plan and direct activities of the training team, measure performance, develop talent and teams.•Train and develop team skills to promote success and professional growth.•Management and incorporation of financial resources in the area.•Ensure compliance with EHS and NRs policies.•Provide proactive and reactive support on global training and procedural issues.•Corporate University: Structuring and monitoring the pillars of talent and technical training.•Train-the-Trainer programs for implementing and managing operational instructors.•Management of qualification and certification processes for production operators.•Management of the integration process for new employees.• Acting as auditor and SME of the training team, investigating non-conformities and effectiveness measures.•Management of internal programs such as GO UP (career development for production operators) and language program.•Management of training in work safety, manufacturing and internal processes.•Young apprentice development academy, focusing on technical and interpersonal skills.•Management of actions to include deaf operators with a sign language interpreter.•Assess plant needs and develop compliance and technical training programs.•Project management with management, identifying impacted areas and training needs.•Contact with management groups to standardize and implement regional and global best practices.•Presentation of metrics and reports to the Board.•Integration of training metrics in Power BI and monitoring of training adherence and completion.•Ensure that the company and its personnel comply with health, safety and environmental standards established by law.

•L&D project management and development as required by commercial, HR and sales consultants’ teams.•Sustainability Ambassador. Carrying the Kerry sustainability message through training programs, contributing to a more sustainable world through Kerry technologies, initiatives, and products.•Development of learning experiences that enhance Sales professionals’ skills in selling, negotiating, customer engagement, and Presentation Skills.•Conduction of follow-up activities to help embed the desired behaviors and foster open dialogue regarding success stories and challenges.•Establishment of close relationships with Learning and HR colleagues as well as Sales and Marketing to stay informed and identify training needs.•Maintenance and update of the Sales Onboarding program content, to make it a positive and valuable experience.•Deployment of interactive, engaging live webinars via Microsoft Teams, applying several tools that invite multi-way communication and sharing.•Conduction of “train-the-trainers” with Commercial employees who are eager to support Kerry by facilitating learning events, and support them in their initial deliveries•Measurement of the response and effectiveness of training programs, sharing results with Sales Learning Consultants, and working together to leverage success/fine-tune areas that need tweaking.•Design, development and implementation of the Commercial Academy for Latam, training salespeople in sales skills, customer relationship, communication, account management and customer relationship, with multicultural and functional teams.•Development and delivery of portfolio change training, detailing business strategies and trends, new business development, technical knowledge of products and best practices in sales, customer care and supply chain with multicultural and functional teams.

• Commercial Vehicles Sales Training Instructor in Brazil, Latin America and the Caribbean, within the Daimler C-Concepts Worldwide Training Program (Leadership, Sales, Soft Skills, Customer Focus, Human Development ).

● Certifications Auditor evaluating Mercedes-Benz ● Dealer Network Professionals in Brazil, the Caribbean and South American countries.● Evaluation and certification of participants within the Daimler C-Concepts Worldwide Training Program for Dealers Managers, Sales, Services and Parts Consultants.

•Responsible for commercial training of Mercedes-Benz employees and dealers in Brazil and Latin America;•Training application at all levels of the company on: Sales, Leadership, Performance Indicators, Team Management, Recruitment and Selection;•Responsible for the deployment of the companys philosophy to new dealership employees, presenting values, mission and new products;•Dealer Network Manager teams training, presenting the tools: Team Communication Techniques, KPIs Administration, Strategy and goal setting, Maximization of the market potential, Successful Management, people development, communication actions and marketing, Leadership, Recruitment and Selection;•Sales force teams training presenting the tools: sales funnel, Sales 7 steps, DICS communication model, 4 ears, behavioral, product presentation, technical sales arguments;•Adequacy and regionalization of training, producing the didactic material, methodology, tools, presentation and execution of the training;•Updating and innovation of training tools: gamification, simulator, training laboratory, economic driving, using new technologies;•Elaboration and deployment of post-training satisfaction surveys, with evaluation of use, presented content, and needs assessment;•Indicators analysis on the results of training programs, evaluating the progress and evolution of the participants, and directing them to the next training;•Application of face-to-face/online training in Portuguese, Spanish and English;•Definition of the annual training calendar, managing the schedule, assembling the script and coordinating the teams involved in the operation of the events;•Responsible for the training program for new instructors to provide commercial and manager training;•Audit of sales and customer service processes at dealerships, to verify the effectiveness of the training applied;•Elaboration of an action plan for dealerships that are performing poorly on some commercial goals.

Handover and Mercedes-Benz Products Specialist, in Brazil, the Caribbean and Latin America covering topics:• Mercedes-Benz Product Technology• Economic Driving• Technical Argumentation for Sales• Mercedes-Benz Product Return of Investment

● English and Portuguese Instructor,● English for Business, Marketing and Everyday Life, In Company classes and translation.

● System Support to Brazilian and South American users and IBM applications users.● Special Invoices creation and reconciliation for Canada and USA.● Integration for new hires and training Focal.

● Sales and Distribution Analyst, supporting USA and Canada Customers.● Invoices Creation and Audit.● Order Entry through SAP System.

● Communication Planning, Customer Relations and Sales.● Exchange Programs and Air Tickets Sales for International Students, and Business Partners Relationship.

● New Hires Training,● Internal Communication Planning and Execution, Media and Customer Relationship Management.