Brian
Technical Support Engineer II
Oklahoma CityNationality United States
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Summary
MIS/MIT PRO with 35+ Years’ Experience in various support roles: DC OPS, Service Desk Supervisor, Systems Admin, Project Manager, Tech Support(Phone/Chat/Email),Executive Support, Disaster Recovery, After Hours/On Call Support, Field Systems Support, Change Control, Off Shore Support, Off Shore Manager, Global Systems Admin, CiTRiX XEN Server & Desktop, ESX ,VMware ESXi Support ,Legacy Systems Support; SCADA; Lotus Notes, MS Office, NOVELL, Multi-Platform Support; Corporate Trainer, AD/Exchange, SBS, Quest Services, AD Manager Plus, Active Roles, Linux Distros, Sonic Wall, Juniper, VOIP Specialist, Kace, DDPE, ISONAS Security Systems, Intrusion Detection Systems, ARC/GIS, GPS Support, CRM, Security Operations/Command Center/NOC Support, PowerShell, SCCM, PrimaTech, DMZ Firewalls, Dell Server Support, Dell Networking Support, VxRail, XR Support, GPU,Networking Support, HP Server Support, Wire Shark, PGP, Dell EqualLogic & Power vault Support, WDRT, PGP, BitLocker, Credant, PeopleSoft, Oracle, SQL,ODBC,SAP, Maximo, Peregrine, BMC Remedy, Footprints, VNC RDP, Norton Ghost ,Altiris ,IaaS, PaaS, SaaS, DaaS, RSA, Service Now, Bomgar RDP, Hyper V, Siebel, Thin Client, Bart PE, cryptographic algorithms, Raid Support, data forensics, compu-trace, MPLS, Nutanix, SharePoint,PowerPoint, Salesforce,VDI, Apache, Aspentech, VPN Tunneling, KVM, as/400,RPG, IBM i Series, RACF OS/390 CICS Support, Solar-Winds,SAP, Break Fix, Quality Control, WIN NT/XP/7/10,11,SCRUM, websense, appsense, FreeNAS,BSD, Symantec Backup Exec, Comm Vault, Fluke Multi Meter, Unix, CyberArk, Solaris, Honeywell, TANDEM, ANSI, ASCII, Fiber optics, Hyper Core Security, Structural metadata commonality & granularity, Hyper Mapping, Bio metrics, Symmetrical Keys, TACACS, CAC, 2FA, VBS, PBX/PABX, Asterisk, Apple iOS, OS X, Racks & Rails Support, Unisys, Python, Java, Enterprise Solutions Architect, Remote installs, Office 365,Skype For Business, Skype For MAC, Subject Matter Expert, OneDrive, Azure, AppDna, Public/Private/Hybrid Cloud Support, Virtualization, AI, Teamviewer,Linux,Debian, Centos, Rhel, Oracle, SAP, Storage Spaces Direct S2D, PowerShell, Windows Server, Modular Support, OME, Open Manage, Quick Books, Dentrix Dental Software, Sys Man, Software RAID, Active Directory Deployments, Active Directory Configuration, Active Directory Migrations
Work experience
Technical Support Engineer II
Dell EMC2018.10-Current(8 years)Technical support for enterprise-class servers/storage and networking devices High Complexity OS Support, VMWare, Linux, Windows Server, Rhel, Ubuntu, Centos, Citrix, Oracle, Free BSD Modular Support, Chat, Voice, Email Support, VxRail Support, Active Directory, Advance OS repair, Nutanix, Salesforce, Backup Tech, Centralized Tech Expert, Incident Management, Service Now, NOC Support, DC Ops, Offshore Support, Technical Trainer, Global Support, VOIP, Avaya, VPN, RDS, Bitlocker, GPU Support,Break Fix Support, RAID, PowerShell, Advanced DOS, Systems Admin, Enterprise, Client, Executive Support, Service Delivery, Open Manage, OME, Storage Spaces Direct S2D, EMC Isolon Support, Active Directory Migrations, Quick Books, Dentrix Dental Software, L1/L2/L3 Support, Apple IOS, Disaster Recovery DR, Comvault, VEAM, Rubrik,Backup Exec, Windows Native Backup, Hyper V, Web Ex, Software RAID, PXE boot, MS OfficeManaged Services Provider
Allied Digital Services Limited2017.07-2018.07(a year)Responsible for support of various sites in North America & Canada Responsibilities include network infrastructure support Active Directory administration Computer hardware configuration & installation multi function copier support Desktop Engineer, service desk analyst , remote support, multi vendor support Chat support, email support, break fix, database support, managed services provider Cad Administration, Off Shore Support, After Hours Support, Systems Administrator, Iphone Administrator, MAC SupportEnterprise Technical Support
Dell2015.01-2016.12(2 years)Diagnostic Support for Enterprise class servers, storage arrays, networking devices, Enterprise class devices.Enterprise Technical Support
Pyramid Consulting2014.09-2015.01(5 months)Diagnostic support for Enterprise class servers, storage arrays, networking devices, Enterprise class devicesField Systems Desktop Support - Consultant
Office of Management and Enterprise Services2013.10-2014.03(6 months)Desktop Support,Technical Support Phone/Voice/Email, Integrations/Migrations, Dell Hardware, Deployments/Moves, Executive Support, Oracle, VOIP Support, CRM, Break Fix, Legacy Systems Support, Incident Troubleshooting & Documentation, VMWare ESXi, CiTRiX Xen Desktop & Xen Server Support, People Soft, Norton Ghost, ODBC Database Support, Wire-shark,Bit-locker, WDRT, PGP, Apple iOS support, ITAM , ARC GIS Support, virus removal,Okidata/Dell/HP Pinter Support, Dell Precision Tower support, VLAN support, wireless access support, blackberry enterprise support, Workflow Process & Standards, Infrastructure Security, opera, thermal printers, iPad Support, iPhone Support, MacBook Pro Support,QuickTime, Data-card Corporate thermal printer ID installation & support, data recovery & migration, Altiris, Good App, google Earth support, Dell Motherboard & PSU Replacement, minimum to post troubleshooting, MS Office Upgrades & Migrations, Seiko Label Support, Laser Fiche Support, MS Server Admin, Microsoft Access Database support, oracle database support, 32bit & 64Bit Support, Projector Support, Ram Upgrades, printer mapping, network share mapping, domain migrations, air card support, rdp & rds support, ups support, as400, multi/cross platform support, Linux DistrosL3 Desktop Support - Consultant
Access Midstream2013.05-2013.08(4 months)Desktop Support, Remote Support, Tech Support, Email Support, Migrations/Integration's, Hardware Deployments/Moves, DR Support, CiTRiX Xen Server, CiTRiX Xen Desktop,Executive Support, SCADA Support, Router/Switch/IDF Support, VPN, VOIP Support, Dell Computer Support, APC UPS Support, SFTP, Active Directory Support, Active Directory Information Security, Active Roles, MS Office Support, Email Migration, Multi-function Printer Support, Change Control Documentation, After Hours Support, ODBC Database Support, iPhone support, ARC GIS Support, Asset Management, DELL product support, Xen Netscaler Support, Primatech Support, Break Fix, VDI Support, Technical Writing, App DNA, IT Oil & Gas Infrastructure Support, Nuance, Mapping Printers, Mapping Network Shares, VLAN/Subnetting Support, Customer Service, Collaborating With Management & Consultants, Field Support, Managing Employees & Consultants, Cisco/Nortel Support, Avaya Support, Server SupportL3 Desktop Support - Consultant
Devon Energy2012.08-2012.10(3 months)Laptop/Desktop Imaging,WIN 7,USMT, MS Office, SharePoint, CISCO VPN, Dell Computer Support, BlackBerry Support, Citrix Xen server, Altiris, Break-fix, VOIP Support, Migrations/Moves, Asset Management, Application VirtualizationL3 Desktop Support - Consultant
Baker Hughes2012.07-2012.07MS OFFICE 2010, AD MGMT, Asset Mgmt, Symantec Ghost, win 7, win xp, Network Trouble Shooting, Hardware Installs, Dell Hardware Repair, Tape Services Backup, Help desk/Tech Support, Dos, VPN, Enterprise Integration's/Migrations, SCCM, Printer Support, IBM Terminal Emulations, PXE Boot, Technical Training, Basic to Advanced level PC Trouble Shooting, Application/Hardware Support, Linux, SLA/Metrics, Script R&D/Implementation, Laptop/Desktop Imaging, Air Card Support, KVM, Port Replicators/Docking Stations, Adobe, Nuance, Remote Support, IT Security, Oracle, SAP, SQL, People Soft, MAC SupportL3 Desktop Support- Consultant
CVR Energy, Inc.2012.02-2012.07(6 months)L3 Desktop Support, Executive Support, New Hardware Deployments,Hardware/Application Refreshes, migrations, Application Support, MS Office 20xx Support, AD/Exchange, Aspen Tech, Apache,Ubuntu,VBS Script Implementation, Legacy Systems, Incident Troubleshooting & Documentation, Maximo,Database Support, HP Pro-Curve Networking Support, Mapping Network Shares & Drives, local & network printer installs, password resets, DNS Scope Migrations, DS3 Fiber Optic Installation, Cabling, WAP support, Fluke Multi Meter, Dell Workstation Support, Dell Precision Tower Support, Server Support, Novell NDS Tree Support, Novell Groupwise Support, Remote Support, Single Sign On, Norton Ghost, PXE Imaging, Bart PE, Multi function Printer Support, ISonas Security Support, Honeywell Support, SCADA Support, Windows 7,Windows server, Polycom Video Conferencing Support, iPhone/Android Support, AV Support, IT Asset Management ITAM, IT Oil/Gas CO Sysadmin,Monitor & Resolve IT Trouble Tickets daily for the entire refinery With a rated capacity of 70,000 barrels per calendar day in crude throughput capacity, Process Safety Management, IDS SupportL3 Desktop Support - Consultant
ExxonMobil2012.01-2012.02(2 months)Dell Desktop/Laptop/Software Deployments/Upgrades, WIN 7, WIN XP, MS Office 2010, Lotus Notes, Cisco VPN, MS Outlook, Bit Locker, Blackberry Provisioning, Live Meeting, Office Communicator, Printer Support, Drive mapping, BatTrac,Troubleshooting Hardware/Software, Asset Mgmt, SQL, Training users after Hardware/Software Upgrades on multiple applications, Symantec Endpoint 2011, Same-time, MS Net Meeting, SAP, SharePoint, Migrating users, qc info, pdf creator, as400, Maximo, SCCM, Break FixHelpdesk - Consultant
Farmers Insurance2011.07-2011.11(5 months)MS office, Exchange Servers, Win XP, Win7,WEB-GUI APPLICATION MIGRATION,CSERT, iPhone Support,mac, Desktop Laptop Support, Server Support, CISCO-Nortel,Network connectivity support home/office, Remote Desktop, Drive Mapping, CSO, Overall PC-Printer Support, Router Support, WiFi, Lotus Notes, SQL, File net, SAP, IBM Mainframe, Dell Warranty Dispatch, Bluetooth Printer Support, Air-cards, Laptop Deployment/Roll-outs, AS400, Lotus Notes, Same-time, DVR, AltirisHelpdesk - Consultant
Hobby Lobby2011.04-2011.07(4 months)Supported MS office, Exchange Servers, AS400, Win XP Win7, Ipad-Iphone Support, Desktop/Laptop Support, Server Support, PC installs, DVR support/installs, VPN, NCR/POS Cash Register Support, Payment Processing, Remote Desktop Support, Printer Support, Executive Support, Drive Mapping, Overall PC-Printer Support, Router Support, WiFi, Outlook, Blackberry support, WIN AD, Telecom support, Project ManagementSenior Helpdesk Analyst
Hertz1997.11-2008.05(11 years)Phone/email technical support, password resets, mainframe printer support, mainframe Database support, Cross Platform Software/Hardware support,VPN, sales/forecasting programs, Lotus Notes, Outlook, MS Office, MS Excel, Oracle HR/FIN, Remote Desktop, Supported various IT departments for Major Outages & Mainframe Operations, Legacy systems support, Static/Dynamic IP Data-kit troubleshooting, Supported Hertz Car Sales worldwide, Unix, Executive Support, VRU/IVR support, Knowledge-base Support, change control, as/400, Siebel, IBM 3270 Terminal Emulation, COTS,CiTRiX META-FRAME, Thermal Printers, POS Support, Incident Troubleshooting & Documentation, Trained new hires on all applications used at the Help desk & Call handling procedures, Averaged 100 calls a day with a First call Fix Rate of 80%, Supported Hertz Claims MGMT, Supported Hertz Equipment Rental, Supported Cisco Devices for all Hertz locations, Supported Hertz Car Sales, IT Security, Disaster Recovery, Windows, DOS, IBM Tivoli, Data Center Operations, NOC/Command Center Operations, IBM I Series RACF Support, OS/390, IBM CICS Support, Y2K Support, Worldwide IT Support
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English
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