Work experience

• IT Support Specialist

  Diamond Generating Corporation

  2025.02-Current

  (7 months)

  Configured and deployed computers and mobile devices with multi-factor authentication (MFA) for enhanced security. Automated account creation to increase speed by 82% of onboarding with Power Automate and scripting in PowerShell integrated with SharePoint. Streamlined password management by scripting automated password expiry reminders, reducing IT support requests. Developed troubleshooting documentation to improve internal IT processes and reduce resolution time. Managed user accounts and devices, including setup, maintenance, and access control. Scheduled and coordinated monthly server room maintenance to ensure optimal system performance. Provided IT support for both in-office and remote employees via N-Sight remote management software. Automated application deployment for company devices using Microsoft Intune, improving consistency and deployment speed. Developed a PowerShell script for silent Windows 11 installations from any version of Windows 10, streamlining OS upgrades.
• Certified Repair Technician

  uBreakiFix

  2023.08-2025.03

  (2 years)

  (1 year 7 months) Diagnosed and troubleshooted 30 devices daily to identify electronic failures or performance issues. Achieved an 85% success rate by conducting repairs, replacements, and maintenance on damaged components. Calibrated device firmware with certifications from Samsung (GSPN), Google (GDFP), and Apple (AST-2) to meet manufacturers' performance and safety standards.
• Sales Associate

  The French Oven and Bakery

  2022.03-2022.12

  (10 months)

  Greet customers warmly upon their arrival at the bakery to ensure a positive interaction. Efficiently operate cash registers and process payments from customers using multiple payment methods. Handle customer complaints with professionalism, swiftly resolving issues to maintain customer satisfaction. Demonstrate in-depth knowledge of bakery products and services, offering recommendations to customers as required. Ensure cleanliness, organization, and sufficient supply levels in the bakery for optimal operation. Track inventory levels, placing orders promptly when supplies are low. Adhere to precise cash handling protocols and comply with all company policies and procedures.
• Barista

  Starbucks

  2018.07-2020.05

  (2 years)

  (1 year 10 months) Provided friendly service by serving beverages and snacks to customers. Customized coffee and espresso drinks according to customer preferences. Ensured cleanliness and organization at the work station with proper sanitation practices. Accurately managed cash transactions using point-of-sale systems. Maintained drink consistency and presentation by following recipes.
• Peer Instructor

  Skyline College

  2019.07-2020.04

  (10 months)

  Designed personalized lesson plans and course materials tailored to individual student needs and objectives. Delivered one-on-one and group tutoring sessions to enhance students' comprehension of course content and boost academic achievement. Evaluated student advancement and customized instruction to address learning requirements, offering feedback on assignments. Worked collaboratively with teachers and educators to create impactful teaching methods and resources. Maintained accurate records of attendance, tutoring sessions, and student development through relevant documentation tools. Engaged in continuous professional growth activities to enhance teaching abilities and subject knowledge.
• Intern

  SLAC National Accelerator Laboratory

  2019.05-2019.08

  (4 months)

  Designed and developed STL files for gas equipment using AutoCAD. Engineered Ignition for power display. Distributed particle accelerator distributions to a network of 50 programmable logic controllers (PLC). Created blueprints and installed oxygen deficiency monitors (ODM) with copper tubing and compressed air. Developed scripts to optimize automation for mechanical instrumentation using Java and Python algorithms, increasing speed by 10%.
• Relocation Technician

  Murphy, McKay & Associates

  2018.04-2018.10

  (7 months)

  Managed setup and dismantling of computer systems for office relocations. Ensured post-move company satisfaction by addressing needs effectively. Ensured safety of items during relocation through proper handling and packaging. Maintained detailed inventory of relocated items to track movement accurately. Provided client assistance and addressed queries regarding the relocation process.
• Support Technician

  Dave & Buster's Inc.

  2015.12-2017.10

  (2 years)

  (1 year 10 months) Troubleshot software and hardware issues for electronic arcade games. Installed, repaired, and assembled electronic equipment. Utilized power tools and workbench for repairs. Performed soldering on wires and electronic components. Managed cables and network connections.
• Sales Associate

  Oui Oui

  2014.12-2016.12

  (2 years)

  Greet customers as they enter the store and assist them with their purchases. Provide excellent customer service by answering customer questions and resolving any issues that may arise. Promote and sell our macarons by describing their unique flavors and ingredients Manage cash and credit transactions, including opening and closing the cash register and counting cash drawers. Maintain the cleanliness and organization of the store and display cases. Monitor inventory levels and restock the store as necessary. Demonstrate knowledge of products and keep up-to-date with new releases to better assist customers

Educational experience

• University of California San Diego

  Computer Engineering with Mathematics minor

  2020.07-2023.06

  (3 years)
• Skyline College

  Computer Engineering

  2015.12-2020.01

  (4 years)

Certificates