Key Result Areas: · Monitored the store with size of 14000 sq. ft. with an annual business generation of 960 M Naira (2 Million USD). · Designed operations manuals, KPAs, KPIs & SOPs manual for retail operations. · Implemented store promotion plans and new store concepts to generate sales for achievement of targets · Devised sales strategies, enhanced business volumes as per profitability norms and ensured the achievement of sales targets · Managed retail channels in coordination with various departments for profitable product merchandising · Implemented VM guidelines and maintained store standards · Built & led dedicated teams for running successful retail operations Achievement: · Did the highest sale in a single month during Christmas period 2021 · Did the highest sale in a single day during Christmas period 2021

· Responsible for briefing and guiding the staff on achievement of the daily / weekly / monthly sales target. · Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs,. We conduct 5 hours per staff training related to product knowledge, customer service, new updates about SOP, H&S on monthly basis · Responsible for implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times · Apply creative techniques to achieve / exceed the store sales target · Responsible for implementation of new promotions with the coordination of Marketing manager, Visual Merchandise Manager , Merchandise Manager and IT · Supervise the store and provide feedback to the Retail Manager with regards to the employees and product

Responsible for briefing and guiding the staff on achievement of the daily / weekly / monthly sales target. I have handled 12 staff from different nationality including Bahrainis also, ● Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs,. We conduct 45 minutes per staff training related to products knowledge, customer service, and new updates about SOP. ● Responsible for minimal pilferage ● Responsible for implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times ● Apply creative techniques to achieve / exceed the store sales target ● Responsible for inventory management. And coordinate with regional merchandise manager for stock replenishment ● To conduct a weekly audit for the store admin and SOP and rectify if any ● Responsible for implementation of new promotions with the coordination of Marketing manager, Visual Merchandise Manager , Merchandise Manager and IT ● Manage the daily roaster, leave and grievances of the retail staff ● Maintain the visual merchandising standards at the stores all the time as per set VM standards ● Promote the RT REWARD Program of the company for repeat sales ● Supervise the store and provide feedback to the Country Manager with regards to the employees and products ● Ensure awareness and vigilance at all times of security in the store without any negligence