Summary

Work experience

• Account Manager

  Global Technology Integrator, Hong Kong

  2021.05-Current

  (4 years)

  2024/06-Present:Senior Account Manager 2021/05-2024/06:Account Manager Responsibilities: Responsible for overseeing the management of accounts within the public sector, including government organizations, higher education institutions, and non-governmental organizations. This involves understanding the unique requirements and challenges faced by these entities and tailoring our services to meet their specific needs. Handle overall business development and solution engagement for public sector, liaising closely with technical team in tailor- make offers. Driving the business development efforts for the public sector, working closely with the technical team to understand the client's requirements and provide customized solutions. This entails identifying opportunities, building relationships with key stakeholders, and presenting tailored offers that address their specific challenges and objectives. Managing the process of responding to Statements of Advice (SOA & GITP) Tender. This involves preparing comprehensive proposals, coordinating with various teams within the organization, and ensuring that all requirements and deadlines are met in a timely manner. Handling and managing IT solutions with diversification to customer (Cybersecurity enhancement, VDI solution, Server &Storage & Networking enhancement etc.) Responsible for handling and managing a wide range of IT solutions for our customers, with a focus on diversification. This includes enhancing cybersecurity measures, implementing VDI (Virtual Desktop Infrastructure) solutions, and enhancing server, storage, and networking capabilities. By understanding the unique needs of each customer, I have been able to provide tailored solutions that address their specific IT requirements and drive business growth. Significant Achievements: Achieve 105% yearly target of FY2021, over 10 million revenues with significant gross profit and attached service. Achieve 109% yearly target of FY2022, over 12 million revenues with significant gross profit and attached service. Achieve 110% yearly target of FY2023, over 15 million revenues with significant gross profit and attached service.
• Account Service Executive

  HKT-CSL

  2019.09-2021.05

  (2 years)

  Managing key accounts and have been responsible for conceptualizing and executing mobile offers to meet the specific needs and wants of clients. This involves understanding their requirements, conducting market research, and working closely with the technical team to tailor-make offers that align with their expectations. Handle overall business development and solution engagement for key clients, liaising closely with technical team in tailor- make offers. Driving business development efforts for key clients. This includes identifying potential opportunities, building relationships, and presenting customized solutions to address their specific challenges and objectives. I liaise closely with the technical team to ensure that the solutions offered are feasible and meet the clients' requirements. Deliver good service reviews to clients and improving the service quality. Ensure client satisfaction by delivering good service reviews. I actively seek feedback from clients, address their concerns promptly, and continuously work towards improving the quality of our services. Maintain strong relationships with clients and actively communicate with different department to understand mobile plans and availability of future offer. Maintaining strong relationships with clients by actively engaging with them and understanding their mobile plans and future requirements. This involves regular communication with different departments within their organizations to ensure alignment and to stay updated on the availability of future offers. Significant Achievements: Secured 80% client renewal rate for current customer after mobile service contract is end. Awarded over 90% customer satisfaction in current year.
• Merchandiser Assistant

  Metro Sourcing

  2018.07-2019.03

  (9 months)

  Planned and executed innovative product plans while ensuring competitive pricing for current offers. By conducting market analysis, staying updated on industry trends, and collaborating with suppliers, I can introduce new and exciting products to meet customer demands. Additionally, I negotiate pricing terms to maintain a competitive edge and offer better value to our customers. Primary point of contact for the purchasing department and take charge of sourcing management in the metro area. This includes overseeing supply chain management, handling quotations, and ensuring timely delivery of goods and services. By efficiently managing sourcing processes, I contribute to cost savings and streamline operations. Building and maintaining strong relationships with customers and suppliers is a key aspect of my role. By fostering trust, open communication, and mutual understanding, I create a conducive environment for business growth and opportunities. These relationships enable me to collaborate effectively, negotiate favorable terms, and explore potential partnerships that benefit all parties involved.

Educational experience

• The Open University of Hong Kong

  BBA(Hons) in Global Business and Marketing

  2016.09-2018.07

  (2 years)
• The University of Hong Kong School of Professional and Continuing Education

  Higher Diploma in Business (Marketing and Management)-

  2013.09-2015.07

  (2 years)

Languages