Work experience

• Senior Technical Process Executive

  Infosys BPM

  2021.11-Current

  (4 years)

  •Responsible for providing effective client services toone of the energy clients •Day-to-day activities include installing or upgrading systems, components, peripherals, networks, or software for clients, as well as streamlining the support ticket process. •Furthermore, capturing all important facts via ticketing tool ServiceNow. •Providing consumers with suitable answers and develop confidence with clients and customers.
• Sales Support

  Hopp

  2020.09-2020.11

  (3 months)

  Supported administrative activities. Preparing product samples from washing to delivery. Prepared various offers. Managing consumers and suppliers.
• Sales Consultant, Breuninger Gmbh

  Breuninger Gmbh

  2018.09-2020.08

  (2 years)

  •Actively participate in customer care and guidance. •Maintained customer relationships. •Conducting and concluding sales talks. •Carrying and pressing for promotions for low- performing items. •Training employees •Processing complaints

Educational experience

• Hochschule Niederrhein

  Bachelor of Applied Science - BASc, Bekleidung und Textilien

  2009.10-2016.11

  (7 years)

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