ASMAE's Resume

ASMAE

Customer representative and translator

Female

24 y/o

Network/Online Customer Service/Customer Service Manager/Supervisor/Customer Service Specialist/Telephone customer service/Pre-sales customer service/English Translation/French Translation/Arabic Translation/Teacher/Sales representative/Customer Representative

Live in Qingdao

Nationality Morocco

English tutor
Freelance job Hybrid
2021.01-2024.09
(4 years)
Provide language instruction in reading, writing, speaking,and listening. Monitor student progress and provide ongoing feedback and support. Foster a supportive learning environment to enhance student confidence and success.
Call center supervisor (Customer Service Supervisor)
Performance sourcing
2024.07-2024.08
(2 months)
Translate clients documents from english-frensh clients to arabic Supervised customer service agents and handled complex customer inquiries. Managed daily operations and ensured high levels of customer satisfaction.
Customer service Representative
Performance Sourcing
2024.01-2024.06
(6 months)
Making calls with prospects. Handling prospects’ objections and diagnosing their needs in order to provide them with the appropriate solution. Scheduling appointments. Translate clients documents from english-frensh clients to arabic
Laboratory Technician (Internship)
Provincial Hospital of sidikassem
2022.08-2022.09
(2 months)
Conducted laboratory tests and assisted with research projects. Analyzed data and wrote reports based on results.

Educational experience

Shandong university of science and technology
Mandarin Chinese language
2024.09-2025.07
(a year)
Focused on learning Chinese (HSK3) and developing communication skills. Studying Chinese culture and language to improve professional and personal integration in China
UNIVERSITY IBN TOFAIL, KENITRA, MOROCCAN
ANIMAL BIOLOGY AND REPRODUCTION
2020.09-2024.07
(4 years)
Specialized in animal biology and reproduction. Completed a final project on addiction, conducting research, data analysis, and report writing. Gained laboratory and scientific research skills
lycee mansour eddahbi , sidi kacem, morocco
LIFE AND EARTH SCIENCES
2019.09-2020.07
(a year)
Studied core scientific subjects including physics, chemistry, and biology. Developed analytical and problem-solving skills