Work experience

• Machine Controller Analyst

  Cosmo Analytics & Consumer Solutions

  2023.01-Current

  (3 years)

  • Periodically analyze programmable logic controller (PLC) systems to ensure optimal performance. • Identify and troubleshoot system issues to maintain continuous operations. • Upgrade software per regulatory and implementation authority requirements. • Analyze data from machinery monitoring systems to identify trends and improve performance. • Design and deliver training modules on newly implemented software upgrades.
• Project Lead

  Desh Energy Limited

  2022.01-2022.12

  (a year)

  • Developed project plans, timelines, and budgets for software initiatives within power plants. • Collaborated with vendors and contractors to integrate third-party solutions. • Managed resources, personnel, and budgets to ensure project success. • Guided engineers and technicians through the design and implementation lifecycle. • Oversaw the development of software for monitoring, data analysis, and predictive maintenance. • Mitigated risks and created contingency plans for technical challenges.
• Customer Support Agent

  Cleantech Engineering LLC

  2021.05-2021.12

  (8 months)

  • Provided technical support to customers via phone, email, and chat. • Collaborated with sales, engineering, and manufacturing teams to resolve complex issues. • Documented customer interactions and feedback within the CRM system. • Contributed insights to product development based on user feedback and inquiries.

Educational experience

• Canadian University of Bangladesh

  Shipping & Maritime Science (Marine Engineering)

  2019.09-2021.04

  (2 years)

  I am a bachelor Graduate in engineering

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