Anthony

Customer Service Representative
After-sales customer serviceLive in United StatesNationality
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Work experience

  • Customer Service Representative

    Nordstrom
    2022.06-Current(3 years)
    (2 years 10 months) -Handle transactions such as purchases, returns, and exchanges, ensuring a smooth and friendly experience . -Exhibit proficiency with all technologies utilized in the store. -Foster trust, collaboration, and positive relationships within the team. -Manage customer concerns and resolve issues promptly and effectively. -Ensure the security and privacy of customer information through education, compliance and resolution of issues -Encourage and inspire others to engage with programs like the Nordstrom Reward Program -Handling returns and exchanges for online orders in accordance with the company policies. -Managing customer expectations by providing accurate timeframes and updates on order status.
  • ESL Tutor

    Sequoia high school
    2022.02-2022.06(5 months)
    -Meet with students to clarify and review concepts taught in class -Providing one-on-one or small group instruction to help students improve their understanding of English grammar, vocabulary, and sentence structure - Offering feedback in a constructive and clear manner -Assisting with homework assignments, projects, and other language-related tasks
  • Cashier

    Burger King
    2021.05-2022.06(a year)
    (1 year 2 months) -Balancing the cash register -Operating the cash register -Assisting with customer inquiries -Taking customer orders

Educational experience

  • canada college

    Business Administration and Management, General
    2022.08-2024.12(2 years)
  • Sequoia High School

    2018.01-2022.01(4 years)
  • san jose state university

    BBA, Finance
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