Work experience

• Advisor I, Customer Service

  Concentrix CVG

  2026.02-2026.05

  (4 months)

  Delivered customer support and issue resolution in a fast-paced service environment.
• customer service associate - security support

  CS Phone Associate – Sutherland

  2025.01-2025.05

  (5 months)

  Provided customer assistance regarding safety and security-related concerns. Resolved service issues while ensuring compliance with internal support procedures, making sure the customer security.
• Research Assistant

  Corporación Defensoría Militar (Military Defense Corporation). Observatory on the Dynamics of Conflict and Social Protest in Colombia

  2024.07-2024.12

  (6 months)

  Conducted research on social protest dynamics in Colombia through the analysis and systematization of news and institutional reports. Developed Excel databases to track protest patterns, including geographic distribution, participation, causes, and timelines. Created visual and analytical reports to present monthly trends related to social mobilization in Colombia.

Projects

• “The Sustainable Development Goals as a mechanism to measure state capacities in the face of social and economic needs”, in State Building and United Nations Peace Operations, Cases of Timor-Leste and South Sudan,

  Book chapter writer

  2025.10-2026.03

  (6 months)

  Book chapter published
• The New Cold War: tensions between China and the United States from the perspectives of power transition and power cycle theories in Asia, 2018-2024

  Author

  2025.08-2025.08

  Published Research Article
• “UN Peace Operations: The Case of East Timor and South Sudan”

  Research Assistant

  2024.04-2024.10

  (7 months)

  Conducted qualitative research on the role of United Nations peace operations in state-building processes in East Timor and South Sudan. Reviewed and analyzed official international sources, institutional reports, and Sustainable Development Goals (SDGs) related to post-conflict governance and peacebuilding. Contributed to the research and drafting of an upcoming academic publication focused on UN peace operations and state construction.
• Security, Violence and Peace

  Research Group Member

  2022.02-2024.02

  (2 years)

  Conducted qualitative and quantitative data analysis to support the development of research reports, academic articles, and analytical databases. Contributed to research activities related to security, violence, and peacebuilding processes.

Educational experience

• Universidad Militar Nueva Granada

  International Relations and Political Studies

  2021.04-2025.04

  (4 years)

  International Relations and Political Studies graduate with research experience in human rights, political analysis, conflict dynamics, and peace operations. Skilled in qualitative research, report writing, and institutional analysis, with academic interests in international security and geopolitical studies

Languages