
alexandre
Especialist CX
Male21 y/oTelephone customer service/Network/Online Customer Service/Customer Service Specialist/Pre-sales customer service/After-sales customer service/Consulting hotline customer service/Customer Success/Business Specialist/AssistantLive in BrazilNationality Brazil
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Summary
Customer service professional with experience in providing efficient, empathetic, and solution-oriented support. Skilled in using CRM tools, clear communication, and teamwork to ensure customer satisfaction and continuous process improvement.
Work experience
Data Annotator
Cientific AI
2025.01-2025.01
Performed annotation, analysis, and classification of large volumes of data, ensuring
the accuracy and consistency required for AI model training. Adhered to strict
technical guidelines, contributed to algorithm quality, and conducted audits that
strengthened the dataset. Collaborated with cross-functional teams to provide insights
and enhance processes
Especialist CX
SX Negócios
2024.01-2025.01(a year)
Delivered exceptional customer service with an emphasis on sales and problem
resolution. Maintained high customer satisfaction by addressing inquiries efficiently
and empathetically. Utilized CRM tools like Salesforce and Freshdesk to track and
resolve concerns, and worked with multidisciplinary teams to optimize service delivery
processes.
Sales and Rental Associate
NovaMarka Veiculos, Registro
2023.01-2024.01(a year)
Provided personalized solutions in vehicle sales and rentals to meet each client's specific
needs. Developed a consultative approach that promoted customer loyalty and
satisfaction. Managed detailed sales and rental reports, contracts, and inventory
control, contributing to operational efficiency and strategic decision-making.
Projects
Data annotation
Technical documentation
2025.01-2025.05(5 months)
artificial intelligence
Educational experience
Anhanguera Educacional, Sorocaba-SP, Brasil.
law
2021.01-Current(4 years)
Bachelor of Laws
Languages
Portuguese
Native
English
Good
Skills
problem resolution
customer service
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55****2459
al**@**om

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