alexandre's Resume

alexandre

Especialist CX

Male

21 y/o

Telephone customer service/Network/Online Customer Service/Customer Service Specialist/Pre-sales customer service/After-sales customer service/Consulting hotline customer service/Customer Success/Business Specialist/Assistant

Live in Brazil

Nationality Brazil

Summary

Customer service professional with experience in providing efficient, empathetic, and solution-oriented support. Skilled in using CRM tools, clear communication, and teamwork to ensure customer satisfaction and continuous process improvement.

Work experience

Data Annotator
Cientific AI
2025.01-2025.01
Performed annotation, analysis, and classification of large volumes of data, ensuring the accuracy and consistency required for AI model training. Adhered to strict technical guidelines, contributed to algorithm quality, and conducted audits that strengthened the dataset. Collaborated with cross-functional teams to provide insights and enhance processes
Especialist CX
SX Negócios
2024.01-2025.01
(a year)
Delivered exceptional customer service with an emphasis on sales and problem resolution. Maintained high customer satisfaction by addressing inquiries efficiently and empathetically. Utilized CRM tools like Salesforce and Freshdesk to track and resolve concerns, and worked with multidisciplinary teams to optimize service delivery processes.
Sales and Rental Associate
NovaMarka Veiculos, Registro
2023.01-2024.01
(a year)
Provided personalized solutions in vehicle sales and rentals to meet each client's specific needs. Developed a consultative approach that promoted customer loyalty and satisfaction. Managed detailed sales and rental reports, contracts, and inventory control, contributing to operational efficiency and strategic decision-making.