ALEXANDER
C-Suite, Helpdesk Support Engineer
Pre-sales technical supportLive in United StatesNationality United States
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Work experience
C-Suite, Helpdesk Support Engineer
El Camino Health2024.01-Current(3 years)• Provided direct, high-priority IT & AV support to the CEO, C-suite executives and their assistants, resolving technical issues with speed and confidentiality • Managed the entire lifecycle of IT assets for the executive team, including provisioning, maintenance and off-boarding • Developed & documented support procedures and best practices, improving team eficiency by 33%Lead Operations Engineer
8x8 Inc2020.01-2024.01(4 years)• Served as the initial point of contact for all technical inquiries, troubleshooting & resolving issues related to company applications and user accounts • Assisted with network connectivity problems, including resetting passwords, configuring Wi-fi & troubleshooting VPN Connections • Provided Tier1&Tier 2 technical support in person & remote to over 500 corporate users. Tickets logged in Service desk achieving a 96% resolution rate.IT Support Engineer
Amazon Lab 1262017.01-2020.01(3 years)• Configured & Deployed new workstations, laptops and mobile devices streamlining the onboarding process • Conducted regular training sessions for new employees on basic IT policies & Procedures • Supported AV systems for All-hands meetings, boardrooms and executive events, guaranteeing flawless presentations and conferences • Assisted customers in break fix and application support - Leading a walkup style counter where employees would queue for assistance
Educational experience
San Jose State University
Multimedia &communications2015.01-2018.01(3 years)
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