Work experience

• Senior Field Service Engineer

  Bio-Techne

  2026.01-Current

  (7 months)

  • Providing world-class technical support to customers in the biotech industry. • Working onsite in research and quality control laboratories at leading biopharmaceutical companies, including GMP environments. • Installing, repairing and maintaining scientific instruments used to characterize protein size and charge characteristics through automated cIEF, CE-SDS, and Simple Western blots. • Driving sales of scientific instruments and service contracts by delivering a positive customer experience.
• Field Service Engineer

  Bio-Techne

  2022.04-2026.01

  (4 years)
• Technical Service & Applications Development Engineer

  Eastman Chemical Company

  2013.01-2022.04

  (9 years)

  • Applied knowledge and experience in polymer processing to troubleshoot customer issues and implement proactive process improvements at automotive suppliers. • Organized and supported trials of new products and the start-up of new customer production lines. • Facilitated efforts to improve customer satisfaction and resolve complaints through investigation of root causes and implementation of corrective actions to manufacturing and quality processes. • Led an R&D project using statistical analysis techniques to quantify and adjust for the impact of customer processing on a key product performance attribute. Served on new product development project teams as the market-facing support and voice of the customer. • Coordinated the work of a global technical service team as a global technical key account manager. • Have worked in Spanish, with customer sites and internal manufacturing facilities in Mexico. • Utilized Salesforce tools to write call reports, track opportunities and provide customer feedback.
• Applications and Technical Services Engineer

  STR Solar

  2012.01-2013.01

  (a year)

  • Evaluated novel polymer interlayers for use in solar panels, including characterization of optical, electrical and mechanical properties, and degradation through environmental exposure. • Responsible for maintaining, calibrating, and troubleshooting laboratory equipment.
• Research Assistant

  University of Connecticut

  2006.01-2011.01

  (5 years)

  • Synthesized and characterized ceramic nanomaterials, as part of a corporate partner’s project to evaluate cathode materials for solid oxide fuel cells. • Designed and built an automated multi-cell test rig for electrochemical testing under high temperature and various gas conditions. Prepared schematics and parts drawings, worked with machine shop personnel to fabricate parts, and assembled, tested, and calibrated the test rig. • Supervised laboratory sections and gave office hours as a teaching assistant for Engineering Instrumentation and Advanced Engineering Design courses. • Awarded a National Science Foundation fellowship to develop clean energy curricula for a local high school.
• Energy Program Intern

  Connecticut Center for Advanced Technology

  2006.01-2006.01

  Researched hydrogen and fuel cell technology development plans from various state governments to help provide direction for the authorship of a “hydrogen roadmap” for the State of Connecticut.

Educational experience

• University of Connecticut

  Master of Science (M.S.) Mechanical Engineering
• Lafayette College

  Bachelor of Science (B.S.) Mechanical Engineering

Languages